The THRIVE Coalition

The THRIVE Coalition has been created to support the adoption of sustainable Impact Sourcing (IS) activities. The findings will both be recognised and captured within the THRIVE Index. These activities contribute to broader Diversity, Equity, and Inclusion and Belonging (DEIB), and Environmental, Social, and Governance (ESG) initiatives within the Business Process Outsourcing (BPO), Business Process Management (BPM), Customer Contact Centre (CCC), Customer Experience (CX), Digital and IT Outsourcing (ITO), Professional & Shared Services (PSS), and broader Global Business Services (GBS) sector and sub-sectors. Insights are captured as an Index and this enables: * Global enterprises to share best practices regarding the adoption and implementation of IS, DEIB, and ESG within operations and center(s) while also gaining insights into the latest IS, DEIB, and ESG trends; * Global enterprise buyers of business services to better understand the current standing, competence, and best practices of industry service providers (vendors/third party providers/BPO operators) in relation to IS, DEIB, and ESG; and * GBS/CX/BPO/ITO service providers and third-party operators to support a) their market positioning with regards to internal programs and investments and b) research-centric awareness and analysis of IS, DEIB, and ESG adoption and best practice both locally and globally.