The Team at Torquex have been involved in the Customer Engagement sector for many years and we continue to invest into helping organisations bridge the organisational and technical silo’s to enable organisations to fully map the Customers Journey and gain valuable business insights.
For example, Torquex’s continued research focus is being channeled into:
• Enhancing CeX Investment into NPS and other Customer Scores (Customer Effort, Sentiment, Agent Skill) by
linking back to the customer journey
• Enhancing Voice of Customer using Machine Learning and AI eg
- Quality Management Analytics to reduce traditional manual overhead and leverage the power of speech
analytics across agent and customer conversations
- Automated Topic Generation on Conversations between Customers and Agents to reduce agent and customer
churn and improve CeX
- Compliance automation eg Automated PCI Redaction on Credit Card Numbers, script adherence etc..
• Business Process Automation using Machine Learning and AI
- Developing Predictors for key Business KPIs based on Customer Conversations eg
Identify Customer Churn, Appointment Made, Credit Risk, Sentiment etc…
- Multichannel Conversational Analytics assisting Digitalisation and transformation strategies
“ We do it faster, quicker and cheaper than other comparative platforms in the market !
Company Details
- Founded
- -
- Address
- Level 5, 448 St Kilda Road, Melbourne,victoria 3000,australia
- Industry
- It Services And It Consulting
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
- Website
- torquex.com.au
- Keywords
- Customer Experience Management, Continious Improvement, Customer Journey Mapping, Voice of Customer and Employee, Hosted and Managed Services, Contact Centre, Sentiment Analytics - NPS, CSAT, Customer Effort, Intelligent Agents, Speech and Text Analytics, quality management, compliance, machine learning, predictive insights, artificial intelligence, conversational analytics.
- HQ
- Melbourne, Victoria
Torquex Questions
Torquex's website is torquex.com.au
Torquex's LinkedIn profile is https://au.linkedin.com/company/torquex
Torquex's industry is
IT Services and IT Consulting
Torquex's top competitors are
Hostcomm Usa,
Sks - Strategic Knowledge Sciences,
Nexgent,
Monox.ai,
Pumukly.com,
Torquex Iit Bombay,
P(Ai)r -We're Not Just Pr, We're The Future Of Pr.,
Torque-X,
Nevox Ai - Talk Human, Think Ai,
Konnected.
Torquex's categories are IT Services and IT Consulting
Torquex's founding year is 2010
