Tracey by Sendcloud

Founded in 2019, Tracey by Sendcloud provides data tools for parcel shippers, from merchants and brands to B2B distributors and e-fulfilment companies. Tracey by Sendcloud turns data from over 25 million shipments a year into insights that maximize delivery performance and customer satisfaction while reducing overall shipping costs. - Carrier performance insights: make data-driven shipping decisions to offer the best delivery options and reduce the overhead costs of shipping - Customer service automation: reduce customer service workload with centralized real-time tracking data and automated proactive communication - Delivery predictions: predict delays and expected delivery times and give more clarity about the delivery to boost checkout conversions and customer retention Tap into shipping data to optimize post-purchase CX. Make smarter shipping decisions with AI-driven carrier selection and delivery predictions. Automate customer service and turn even the unavoidable delivery issue into a positive experience.