Viacomms Telecom KSCC

Founded in 2012, Viacomms Telecom is a Kuwaiti shareholding company and a leading systems integrator specializing in on-premise and cloud-based mission-critical unified communications, omnichannel contact center solutions, and customer service software. We empower businesses across Kuwait—including major enterprises, retailers, healthcare providers, hotels, schools, and government entities—with cutting-edge technology tailored to their needs. As a trusted enterprise partner of world-class brands such as Avaya, Genesys, and Zendesk, we implement innovative solutions that transform customer experiences. Our technical operations run 24/7, supported by highly skilled field engineers holding the industry's most stringent vendor-specific certifications. Viacomms partners with globally recognized vendors identified by Aragon Research Globe™, including Avaya for Conversational Artificial Intelligence (AI), and industry leaders in the Gartner® Magic Quadrant™, such as Genesys for Contact Center as a Service (CCaaS), ensuring excellence in every deployment.