Waypoint AI | your AI customer support engineer

Company

Waypoint AI | your AI customer support engineer

Software Development San Francisco, California, United States 15 employees

Employees: 15
Contacts: 2
Emails: 2
Phones: 2

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Waypoint AI | your AI customer support engineer Overview

Headquarters: San Francisco, California, United States
Website: mywaypoint.ai
Industry: Software Development
Employees: 15
Founded: 2024
Funding: 3.1M
NAICS: Software Publishers

Keywords

Escalation Management Support Engineering Customer Support AI PostMortems Incident Response

About Waypoint AI | your AI customer support engineer

Waypoint AI manages escalation triage, deflection, routing and postmortems so your developers can stay focused on building. Powered by our proprietary Escalation Graph and large‑language‑model agents, Waypoint searches across chat, tickets, logs and code to generate runbooks, surface root‑cause and publish living postmortems—automatically. 📤 Hands‑free triage & routing – 95 % first‑touch accuracy plus priority recommendations. 🗺️ Auto‑generated Runbooks – Deflection steps, duplicate detection and resolution paths ready in seconds. 💀 AI‑written Postmortems – Root‑cause, learnings and action items shipped as soon as the issue closes. 🔭 Commander View – Real‑time metrics (MTTR, MTTA, SLA risks) and stalled‑escalation alerts. Ready to resolve bugs before they become incidents? Request a demo today!

Waypoint AI | your AI customer support engineer Contact Details

People in AeroLeads: 4
With contact data: 2
Email contacts: 2; 50.0% coverage
Phone contacts: 2; 50.0% coverage

Waypoint AI | your AI customer support engineer Org Chart

Sample employees and titles

Name	Title	Location	Contact
Steve Boogar	Building the World's First AI Customer Support Engineer @Waypoint AI	Belmont, California, United States	Email Phone
Tomáš Polívka	Building the World's First AI Customer Support Engineer @ Waypoint AI		View
Imon Podhajský	🤖 Llm Evals, Data Everything, Ml/ai, Python		View
Liam Boogar-Azoulay	Building the World's First AI Customer Support Engineer @ Waypoint AI	San Francisco Bay Area, United States	Email Phone