Waypoint Resource Group

Leading companies know that positive consumer interactions translate into stronger brand loyalty. At Waypoint Resource Group, our contact center teams engage consumers in a caring, informative way that protects the customer/brand relationship while driving increased receivables. How we make a difference: • A diverse, responsive team: At Waypoint, we promote diversity, equality, and belonging among our Waypoint team members, our partners, our customers, and our community. Our team is always ready to solve the complex challenges that our industry faces today, tomorrow, and in the future. • Better solutions delivered with soft skills: Waypoint’s AR solutions are tailored to address each specific stage (current, late, or in need of recovery) with proven strategies and experienced customer relationship resources. • Fast recovery while protecting your brand: Waypoint uses multiple proven communications channels (self-service portals, web chat, web forms, email, and phone) to increase the frequency of ‘right contact.’ • Technology quickly scaled to your needs: Business and regulatory changes periodically drive shifts in AR management programs. Using industry-leading technology platforms, Waypoint delivers program flexibility to meet current and future demands. • Long-term partnership: Waypoint brings a partnership approach to all aspects of our client relationship, with tools and services derived from the client perspective. We provide and encourage access to real-time dashboards and the same program data so discussions and decisions can be based on continuity of program information and requirements. Waypoint is a growing part of the Complete family of companies. With offices in Charlotte, NC, Jacksonville, FL and Taylorsville, UT our skilled agents leverage their experience and our advanced tools to deliver great results. Visit Waypoint.com to learn more about our ARM strategies for the healthcare, automotive, utility, and telecom industries.