Customer Service Representative
Current• Conducts varied troubleshooting and customer service work related to all casino, bingo, lottery and PlayNow gaming equipment and products ensuring effective and efficient gaming operations;• Documents, supports and resolves consumer inquiries pertaining to gaming and retailer troubleshooting issues and escalates to the appropriate parties when required;• Collaborates with peers to proactively and reactively resolve both technical and player/stakeholder issues and demonstrates innovative thinking by participating in the development of recommendations for new approaches to enhance our player experience;• Develop and maintain strong working relationships with various internal stakeholders, in addition to various external stakeholders including the player/public, vendors/suppliers, service.