-Supervised a team of up to 15 employees and provided them with daily direction to service both internal and external customers.-Worked closely with sales teams and pro-actively participated in weekly team meetings with managers.-Grew the number of customers by 25% in 1 year.-Presented product solutions over calls.-Managed day-to-day operations duty.-Learned negotiations, and pitching skills.-Evaluated sales and reported to upper management.-Monitoring customer preferences to determine the focus of sales efforts.-Participated in Apple Seed Training and Examination to gain expertise about the product.-Resolved customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.

-Participated in training and development programs and maximized the opportunity for self-development.-Assist the Guest Relations Manager to coordinate the event in a smooth manner.-Responding to as well as Resolving different complaints of guests.-Transfers respective calls to the concerned person of the departments.-Motivated team to work hard to achieve the goals.