Fernanda Silva Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Longwood, Florida, United States

United States

• Oversaw all administrative, finance, and sales support operations for Leila Navarro’s company, one of the most prestigious motivational speakers in Latin America.• Updated internal systems with financial and sales data efficiently and accurately.• Coordinated email marketing campaigns targeting approximately 100,000 individuals per campaign, using AKNA system to define contact database, timelines, and audience profile.• Generated creative content for email marketing campaigns based on ongoing projects or new launches.• Delivered exceptional customer service to approximately 5 clients and prospects on a daily basis.• Supported the planning of up to 15 events, speeches, and workshops per month by drafting commercialcontracts, coordinating travel arrangements, and booking hotel and transfer services, among others.• Assisted in the processing and registering of accounts payable (AP) and accounts receivable (AR)information.

Mogi Das Cruzes, São Paulo, Brazil

• Greeted customers and visitors while providing highly attentive and professional customer service.• Educated customers on existing products and seasonal promotions and discounts.• Collected and processed numerous payments on a daily basis.• Restocked products shelves to ensure adequate stock levels and support positive sales performance.

• Handled daily incoming and outgoing phone calls to promote company’s products and resolve clients’ issues and inquiries.• Acted in a courteous and empathetic manner while promptly addressing customers’ complaints.• Consistently acknowledged by customers and stakeholders for providing exceptional customer service.

• Monitored and controlled employees’ time sheets to support payroll management procedures.• Led the organization and digitization of documents and paperwork with agility and efficiency.