Karina Chavez Email and Phone Number

• Coordinated mediated parent-teen mediations. Collected and analyzed quantitative and qualitative data to create reports. • Work cross-functionally with design, content strategy, and marketing in promoting non-profit content online.• Lead prepared and delivered curriculum workshops to youth and parents about restorative practices and conflict coaching in Spanish and English.

• Designed, delivered, and assessed the intervention that best suits the child’s developmental and behavioral needs for ages 0-3. • Addressed parent inquires and arranged all appropriate connections to external resources for parents.• Worked independently with minimal supervision

* Drove and maintained a high level of customer satisfaction and revenue growth by providing effective day-to-day oversight for sales, customer service, and staff training and development for 14 area stores representing nearly $50K in daily sales volume. * Lead professional and courteous communications, demeanor, and interactions with individuals while continuously seeking ways to build rapport and improve customer service, loyalty, and retention. * Identified, planned, communicated, and delegated responsibilities to store leads to improve workflow and daily operations. * Articulated effective coaching, mentoring, and direction to staff to achieve business goals. * Executed employee inquires and promptly addressed questions or problems/issues with customers and employees * Contributed to sales and business strategies and processes by evaluating results, analyzing and responding to customer feedback, listening to team members, and by developing detailed knowledge of the local market. * Balanced multiple inquires in a fast paced environment, and used strong organizational and leadership skills to ensure positive results and efficient day-to-day operations.• Collaborated as a team member with staff, managers, supervisors and worked independently.

Recruited employees that were high school studentsAssisted in retention initiatives by providing ideas on creating a better working environmentsAssisted with employee recruitment events at various resource fairs across the community

Administered employee breaks Oversaw over 10 employees at the Grill building that had 4 different store functionalities Coached, mentored and facilitated in store trainings to new employeesExplained cleaning procedures and in store functions for over the counter sales and cook positions