Leonardo P. Email & Phone Number

• Managed and optimized monitoring systems (ELK, Prometheus, Splunk, Dynatrace),ensuring high system availability.
• Maintained and provisioned Big Data Platform infrastructure, microservices and containers.
• Automated security patching and remediation using Ansible and ServiceNow, improving infrastructure security.
• Led cost-effective cloud and on-prem projects with IAC practices, employing tools like JIRA, Terraform, and Jenkins for efficient infrastructure management.
• Regularly created and updated technical documentation on Confluence to facilitate knowledge sharing and ensure continuity in operations.

• Oversaw global server infrastructure, virtualization with Nutanix, and VMWare, supporting over 8000 servers.
• Automated patch management and security compliance using IVANTI/WSUS, alongside managing backups with Commvault and Veeam.
• Monitored network performance and uptime using Solarwinds and OME.
• Improved productivity and reduced errors through the automation of tasks, reports, and dashboards using PowerShell, SQL, Python, and REST APIs.

• Served as the SME, resolving complex issues related to hardware, software, and networking.
• Led the creation and implementation of new operational procedures through training workshops.
• Automated tasks using PowerShell and Python scripts for software installation, Active Directory management, and automation of ad-hoc tasks.
• Configured and maintained hardware, VMs, and their OS/applications (Windows Server, CentOS 7/RHEL).

San Jose, Costa Rica

• Provided technical assistance to users across multiple operating systems.
• Tested beta versions of products and applications for quality assurance
• Utilized Confluence and JIRA for log analysis, troubleshooting, and bug tracking.
• Served as the primary escalation point for a six-person local team.
• Designed and maintained training materials for Technical Specialists.
• Managed maintenance of company hardware and software to ensure optimal performance.

Heredia

• Resolved escalated technical issues and offered specialized support for Outlook and Active Directory incidents.
• Improved quality of service by creating knowledge documents and procedures.
• Managed technical queues for optimal workload distribution, meeting KPIs and schedule requirements.