Robert Hunt Email & Phone Number

Collierville, Tennessee, United States

• Developed and implemented the FedEx Corporation IT Asset Disposition (ITAD) process for all operating companies, eliminating a $250K expense and realizing an annual profit of >$1M.• Responsible for all aspects of the FedEx Repair Service Center, including inbound operations, materials procurement and management, repair operations, outbound and order fulfillment operations, planning, and IT systems for a facility of 300 employees supporting electric device repair for all FedEx operating companies and external customers.• Developed and implemented Additive Manufacturing for FedEx and the procurement and implementation of more than 100 3D printers.• Earned FedEx Five Star Award, highest award given by FedEx—third-time award winner.

Collierville, Tn

• Responsible for the operational planning for a technical field workforce, contact center, and repair service center operations of an organization of 1,500 employees. • Developed a workforce labor model that reduced annual operating expenses by $10M, eliminating the use of outside service contracts for supplemental labor and load balancing the location of technicians around the United States.• Earned FedEx Five Star Award, highest award given by FedEx—second-time award winner.

Collierville, Tennessee, United States

• Responsible for budget planning and management for an organization of 1,500 employees and a budget exceeding $42M expense and $14M capital expenditures annually.• Managed annual planning and purchase of vehicles for a field service technical workforce of 250 technicians throughout the United States.• Earned FedEx Five Star Award, highest award given by FedEx—first-time award winner.

Memphis, Tennessee, United States

• Developed a process to consolidate and manage all field service invoice payments for the organization to ensure timely payments, elimination of duplicate payments, and all charges were validated as legitimate prior to payment.• Responsible for the monthly budget close, reconciliation, and reporting process to management.• Developed the business case for the creation of an IT system to support field support, contact center, and repair center services operations as well as deploying laptops for the first time to field service employees.

Memphis, Tennessee, United States

• Responsible for the annual business plan and monthly reporting to management of the financial performance of the Customer Service organization.• Responsible for labor planning for all 16 call centers across the United States, working with management at each call center.

Memphis, Tennessee, United States

• Assisted U.S.-based FedEx customers with all the necessary documentation, requirements, and restrictions when shipping items from the U.S. to 220 countries around the globe.• Assisted shippers and recipients with tracking and tracing of U.S. inbound and outbound shipments.

Fort Lauderdale, Florida, United States

• Assisted shippers with tracking and tracing for shipments shipped within the United States.• Assisted shippers with pickups, rating, and requirements to ship packages within the United States.

Harvey, Louisiana, United States

Outside and inside sales responsibilities for oil field supplies to include drilling and production equipment for land-based and offshore oil field location.