Sandeep B. Email & Phone Number

Chennai, TN, IN

Chennai, Tamil Nadu, India

• Expertly built and deployed custom integrations using n8n, streamlining workflows and enhancing data connectivity between various systems.
• Created automated processes to improve efficiency and reduce manual efforts, leveraging the capabilities of n8n for seamless integration.
• Delivered tailored solutions to meet unique customer requirements, ensuring a high level of customization and satisfaction.
• Collaborated closely with clients to understand their needs and designed bespoke functionalities to address complex use cases.
• Led the successful implementation of Zuper’s software solutions for clients, from initial setup to full deployment.
• Managed cross-functional teams to ensure timely delivery and alignment with client expectations.

Chennai, Tamil Nadu, India

• Identified and pursued upsell and cross-sell opportunities within Kissflow Platform and Procurement clients, expanding the product footprint.
• Managed and nurtured relationships with major enterprise clients in Australia, Japan, and India.
• Conducted quarterly business reviews and strategic planning sessions, aligning Kissflow solutions with client objectives.
• Achieved a 95% client retention rate through customized success plans and proactive engagement strategies.
• Implemented client feedback loops and continuous improvement processes, enhancing customer satisfaction and loyalty.
• Led onboarding and training for new clients, ensuring seamless adoption and optimal use of Kissflow products.

Hyderabad, Telangana, India

• Pioneered the customer success engineering role at Zuddl, establishing an efficient process to facilitate collaboration between customer success and engineering teams.
• Collaborated with the CTO to develop and implement technical support strategies, resulting in maximum customer satisfaction.
• Successfully expanded the team from 1 to 4 members.
• Mentor and lead the Customer Success Engineering team, providing guidance and support to ensure optimal performance and customer satisfaction.
• Collaborate with clients to understand their unique use cases and design and implement virtual event platforms integrated with CRM systems, resulting in maximized marketing goals and improved customer experiences.
• Collaborated with cross-functional teams to drive feature enhancements and optimize product performance for improved customer satisfaction.

Chennai, Tamil Nadu, India

• Provided comprehensive support for Zoho ONE, a complete business suite, fulfilling multiple roles and responsibilities.
• Conducted training sessions for teams across various business verticals and products to enhance their knowledge and proficiency.
• Ensured high-quality customer support by implementing quality assurance measures and continuously improving processes.
• Collaborated with the product management team to identify opportunities for feature enhancement and provided valuable insights from a support perspective.
• Participated in customer meetups alongside the marketing team to understand client needs and gather feedback.
• Successfully implemented the Zoho One suite for global clients, ensuring seamless integration and optimal utilization of the platform.

Chennai, Tamil Nadu, India

• Provided expert support to users in the setup and configuration of wireless bridge networks.
• Utilized tools like Pandora, Siebel, and Siiam to troubleshoot and resolve technical issues efficiently.
• Collaborated with cross-functional teams to ensure seamless network connectivity and optimal performance.
• Demonstrated exceptional problem-solving skills to identify root causes and implement effective solutions.
• Maintained a high level of customer satisfaction by providing timely and accurate technical assistance.
• Worked for Testra, Australia's largest network provider, delivering reliable and efficient support to their clients.

Chennai, Tamil Nadu, India

• Successfully planned and executed website development projects, transforming mock-ups into fully functional web presences.
• Utilized HTML, JavaScript, AJAX, and PHP coding to create responsive and user-friendly websites that met clients' specifications.
• Collaborated with designers and stakeholders to ensure seamless integration of design elements and functionality.
• Worked with CMS platforms, including WordPress and Magento, to build dynamic websites with customizable features and robust e-commerce capabilities.
• Implemented plugins, extensions, and themes to enhance website functionality and user experience.
• Conducted thorough testing and debugging to identify and resolve any issues or errors.