Sandeep B. Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

● Expertly built and deployed custom integrations using n8n, streamlining workflows and enhancing data connectivity between various systems.● Created automated processes to improve efficiency and reduce manual efforts, leveraging the capabilities of n8n for seamless integration.● Delivered tailored solutions to meet unique customer requirements, ensuring a high level of customization and satisfaction.● Collaborated closely with clients to understand their needs and designed bespoke functionalities to address complex use cases.● Led the successful implementation of Zuper’s software solutions for clients, from initial setup to full deployment.● Managed cross-functional teams to ensure timely delivery and alignment with client expectations.● Proactively identified and resolved implementation issues, minimizing downtime and enhancing customer experience.● Provided expert troubleshooting and support, addressing technical challenges promptly and effectively.● Conducted thorough testing to identify bugs and performance issues, documenting findings with precise details.● Collaborated with development teams to ensure timely fixes and improvements, maintaining high software quality standards.● Oversaw rigorous testing phases, including unit, integration, and user acceptance testing, to ensure robust and reliable implementations.● Implemented best practices in testing to detect and resolve issues early, ensuring smooth project rollouts.● Delivered comprehensive training sessions for clients, empowering them to utilize Zuper’s solutions effectively.● Provided ongoing support and guidance, fostering strong client relationships and ensuring long-term success.● Continuously evaluated and improved onboarding and implementation processes to enhance efficiency and client satisfaction.● Implemented feedback loops to gather insights and refine practices, driving ongoing improvement in service delivery.

Chennai, Tamil Nadu, India

● Identified and pursued upsell and cross-sell opportunities within Kissflow Platform and Procurement clients, expanding the product footprint.● Managed and nurtured relationships with major enterprise clients in Australia, Japan, and India.● Conducted quarterly business reviews and strategic planning sessions, aligning Kissflow solutions with client objectives.● Achieved a 95% client retention rate through customized success plans and proactive engagement strategies.● Implemented client feedback loops and continuous improvement processes, enhancing customer satisfaction and loyalty.● Led onboarding and training for new clients, ensuring seamless adoption and optimal use of Kissflow products.● Provided high-level technical support, resolving complex issues to maintain client operational efficiency.● Developed market-specific strategies to grow Kissflow’s presence in Australia, Japan, and India.● Analyzed market trends and competitor activities to inform strategic decisions and identify new business opportunities.● Oversaw multiple client projects, ensuring timely delivery and adherence to project scopes.● Acted as the primary liaison between enterprise clients and Kissflow’s product teams, advocating for client needs and prioritizing feature requests.● Facilitated regular feedback sessions and user group meetings to gather insights and drive product improvements.● Monitored key performance metrics, generating reports on account health, usage patterns and customer engagement.● Provided strategic recommendations based on data-driven insights to enhance client outcomes.● Created comprehensive documentation, including case studies, success stories, and best practice guides to support client education.● Conducted internal training sessions to disseminate knowledge and ensure consistency in account management practices.● Spearheaded strategic account growth initiatives, resulting in a 20% revenue increase from existing clients.

Hyderabad, Telangana, India

● Pioneered the customer success engineering role at Zuddl, establishing an efficient process to facilitate collaboration between customer success and engineering teams.● Collaborated with the CTO to develop and implement technical support strategies, resulting in maximum customer satisfaction.● Successfully expanded the team from 1 to 4 members.● Mentor and lead the Customer Success Engineering team, providing guidance and support to ensure optimal performance and customer satisfaction.● Collaborate with clients to understand their unique use cases and design and implement virtual event platforms integrated with CRM systems, resulting in maximized marketing goals and improved customer experiences.● Collaborated with cross-functional teams to drive feature enhancements and optimize product performance for improved customer satisfaction.

Chennai, Tamil Nadu, India

● Provided comprehensive support for Zoho ONE, a complete business suite, fulfilling multiple roles and responsibilities.● Conducted training sessions for teams across various business verticals and products to enhance their knowledge and proficiency.● Ensured high-quality customer support by implementing quality assurance measures and continuously improving processes.● Collaborated with the product management team to identify opportunities for feature enhancement and provided valuable insights from a support perspective.● Participated in customer meetups alongside the marketing team to understand client needs and gather feedback.● Successfully implemented the Zoho One suite for global clients, ensuring seamless integration and optimal utilization of the platform.● Developed custom applications from scratch using low code and no code platforms to address clients' specific requirements, automating processes, maintaining clear financial records, scheduling analytical dashboards, and optimizing websites to attract leads.

Chennai, Tamil Nadu, India

● Provided expert support to users in the setup and configuration of wireless bridge networks.● Utilized tools like Pandora, Siebel, and Siiam to troubleshoot and resolve technical issues efficiently.● Collaborated with cross-functional teams to ensure seamless network connectivity and optimal performance.● Demonstrated exceptional problem-solving skills to identify root causes and implement effective solutions.● Maintained a high level of customer satisfaction by providing timely and accurate technical assistance.● Worked for Testra, Australia's largest network provider, delivering reliable and efficient support to their clients.

Chennai, Tamil Nadu, India

● Successfully planned and executed website development projects, transforming mock-ups into fully functional web presences.● Utilized HTML, JavaScript, AJAX, and PHP coding to create responsive and user-friendly websites that met clients' specifications.● Collaborated with designers and stakeholders to ensure seamless integration of design elements and functionality.● Worked with CMS platforms, including WordPress and Magento, to build dynamic websites with customizable features and robust e-commerce capabilities.● Implemented plugins, extensions, and themes to enhance website functionality and user experience.● Conducted thorough testing and debugging to identify and resolve any issues or errors.