Spearheading the product roadmap for digital patient engagement and appointment management products that generate 80% of the company's annual revenue across an expanding customer base.From ideation to creation, led the end-to-end product development of an EHR-embedded application that improves front desk efficiency and helps over 2 million annual users.Partnered with a leading children's healthcare organization to develop and launch an inpatient coordination application that… Show more Spearheading the product roadmap for digital patient engagement and appointment management products that generate 80% of the company's annual revenue across an expanding customer base.From ideation to creation, led the end-to-end product development of an EHR-embedded application that improves front desk efficiency and helps over 2 million annual users.Partnered with a leading children's healthcare organization to develop and launch an inpatient coordination application that provides a direct channel of communication between patients and their care coordinators. Show less

Defined the strategy and requirements to enable real-time interoperability between TeleVox and clients through interface and rest API integrations.Standardized the analytics strategy and client metrics company-wide through a reporting platform migration initiative that expanded reporting capabilities and eliminated the need for custom built reports.Increased dev velocity by 20% and accuracy of planned vs. completed work to 90% by building a Jira Software Development Instance… Show more Defined the strategy and requirements to enable real-time interoperability between TeleVox and clients through interface and rest API integrations.Standardized the analytics strategy and client metrics company-wide through a reporting platform migration initiative that expanded reporting capabilities and eliminated the need for custom built reports.Increased dev velocity by 20% and accuracy of planned vs. completed work to 90% by building a Jira Software Development Instance from the ground up and defining the software development life cycle (SDLC) used across 14 development teams, 10 product areas, and 400 users. Show less

Led a team of 2 in analyzing patient engagement and appointment outcome data to identify trends based on patient and outreach characteristics, leveraging insights to develop and implement best practices for customer installations, enhancing overall effectiveness and efficiency.Reduced the time to implement digital communication solutions by guiding the development and design of the self-service implementation and client management platform for our enterprise patient access… Show more Led a team of 2 in analyzing patient engagement and appointment outcome data to identify trends based on patient and outreach characteristics, leveraging insights to develop and implement best practices for customer installations, enhancing overall effectiveness and efficiency.Reduced the time to implement digital communication solutions by guiding the development and design of the self-service implementation and client management platform for our enterprise patient access division.Partnered with a leading healthcare organization and launched a conversational AI chatbot and agent chat solutions to improve agent productivity and patient engagement. Show less

Managed the creation, development, and install of Odeza's first products including an automated recall program, front desk staff chat solution, pre-registration notifications, and missed appointment follow up.As Odeza’s 8th employee, I was Instrumental in bringing the company from a start-up to a successful entity of TeleVox by guiding the product vision and being a key contributor to the implementation and product methodology.Owned the end-to-end implementation of Odeza's… Show more Managed the creation, development, and install of Odeza's first products including an automated recall program, front desk staff chat solution, pre-registration notifications, and missed appointment follow up.As Odeza’s 8th employee, I was Instrumental in bringing the company from a start-up to a successful entity of TeleVox by guiding the product vision and being a key contributor to the implementation and product methodology.Owned the end-to-end implementation of Odeza's first customers and reduced production go-live errors to less than 1% by creating implementation, HL7 integration, file transferring, and workflow configuration guides. Show less

Engaged students in science and engineering through hands-on experiential learning in robotics, rockets, and coding.Designed and implemented lesson plans to educate students how to write algorithms for robotic behavior, configure Arduino chips, and build an assortment of engineering projects like drones and model rockets.Collaborated with organization leaders to improve access to experiential science education by expanding adopting of TinkrWorks science camps and classroom… Show more Engaged students in science and engineering through hands-on experiential learning in robotics, rockets, and coding.Designed and implemented lesson plans to educate students how to write algorithms for robotic behavior, configure Arduino chips, and build an assortment of engineering projects like drones and model rockets.Collaborated with organization leaders to improve access to experiential science education by expanding adopting of TinkrWorks science camps and classroom packages. Show less

- Planned and designed standards-based lessons for a diverse group of learners for advanced placement & entry level physics- Assessed the academic progression of 100+ students and collaborated with other staff to develop effective, tailored plans for improving academic success- Created and taught daily lesson plans with multiple modalities to accommodate various learning styles