Marketing Manager - Consultant
In consultancy-style, provided analysis and actionable marketing plans to this manufacturer of stainless steel equipment used in commercial kitchens. Initiated the build of an up-to-date customer and prospective customer database (5000+ businesses), which would interface with Constant Contact email marketing software for easy delivery of periodic/promotional messages. Analyzed historical sales patterns by sales representative, dealer/consultant, and geographic area. Unearthed hidden areas of weakness in the sales channel and suggested opportunities for improvement. Recommended the replacement of one independent sales representative firm, which was substantially underperforming, and increased oversight of others. In addition, recommended new territory emphasis (sales coverage) in the Southeast, Midwest, and in Southern California.Evaluated price points for products against the MSRPs of approximately 10 competitors. Advised owner and senior management on challenges and recommended new pricing strategies/promotions in some product categories. Tackled gaps and inconsistencies in the communication of product specifications, which are vital to the customer base of kitchen designers and project managers overseeing build outs of commercial kitchens. Lead the revamp of cut sheets and price lists to contain ample product information, resulting in efficiencies in the sales process. Surveyed, studied, and responded to customer feedback. Advised on guidelines for the response times of engineers who provide information to inquiring customers.