Franchise Owner ►General Manager/Coo ♦ Strategic Planning ♦ Staff Development
Directbuy Of Bucks County
Newtown, Pa
Largest franchisor of members-only consumer buying centers in North America.In 2003, drawing on my extensive experiences and business acumen, I started a DirectBuy franchise. I oversaw all day-to-day operations including sales and marketing, merchandising, leadership and manager training, recruitment and staff development. I built a world-class team of performers who delivered best-in-class customer service. ♦ Built the organization from the ground up to more than $8.9M in annual sales and always in the top 10% of customer service out of 130+ locations nationwide. ♦ Developed long-term relationships with local vendors and businesses that improved pricing, delivery times, and, ultimately, customer satisfaction levels.♦ Seeing needs that needed fulfilling, I founded two profitable, complementary businesses to deliver and setup products (DBBC Delivery Company) and an outsource call center solution to help franchisees scale marketing operations (Exhibeo, Inc).For detailed list of accomplishments, please contact me.