Mike Price Email & Phone Number

West Hollywood, California, Us

West Hollywood, California, Us

Richardson, Texas, Us

San Antonio, Tx, Us

- Analyze, troubleshoot, & resolve Customer reported issues involving WordPress, DNS, Email, etc.- Migrate WordPress websites between servers & from other hosts.- Answer WordPress related questions to ensure the success of each customer- Identify Malware on infected websites and assist in cleanup- Identify and prevent fraudulent behavior and transactions.- Write and update customer facing Knowledgebase articles.

San Ramon, California, Us

- Handle user inquiries ranging from simple product questions to more complex technical support issues such as VOIP call quality and connectivity problems.- Assist customers in setting up the proper network environment for high quality VOIP calls such as enabling QOS on local routers.- Assist customers in provisioning Polycom, Obihai, & other SIP phones to the Dialpad network.- Troubleshoot technical/customer issues, escalate bug reports, and work cross-functionally to drive issue resolution- Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

Austin, Texas, Us

- Provide WordPress Tech Support via LiveChat & Zendesk Ticketing System- Create and Update WordPress Documentation for Internal & External Support- Investigate Server Issues with Platform (NGINX & Apache)- Troubleshoot Escalated Issues such as SSL, CDN, NGINX Rewrites, Plugins etc.- Perform Internal Server Migrations to new Hardware- Mentor Entry Level Techs on Various Troubleshooting with WordPress/Server issues.

Austin, Texas, Us

- Provide WordPress Hosting Support via LiveChat - Document & Escalate Technical Issues with Platform- Help Create Support Documentation for WordPress Related Issues

Atlanta, Ga, Us

Operate as the Technical Lead for Digital Operations Team (Product SME) - Provide training to our Product Support Specialists - Identify operational inefficiencies and make recommendations for resolution - Track, document, and perform in depth analysis to verify system issues. Escalate to engineers. - Direct Bi-weekly PPC Operations Meetings to provide updates on product features and issues - Provide in-depth analysis of fraud transactions and independently conclude an effective resolution

San Francisco, Ca, Us

-Answer all inbound emails from customers and personal shoppers.-Answer all inbound calls from personal shoppers on the job as well as customers who need assistance with orders in a timely manner-Manage operations for all personal shoppers, ensuring they are working fast, accurately, and efficiently in order to arrive to our customers within a specified window of time.-Log all issues that customers have with our personal shoppers as well as technical issues customers have with our website and App.-Monitor our live chat program on our site (provided by Olark) ensuring that customers are taken care of immediately.

- Answer all Inbound Emails from entire customer base (Buyers and Sellers)- Create Contests & Promotions for the community on a weekly basis- Analyze, investigate, and prevent Fraud commited by buyers and sellers- Create and document new product ideas for product management team on daily basis

Atlanta, Ga, Us

- Manage a group of 7 Product Support Specialists- Develop, Analyze, and Present Reports using BusinessObjects Portal and MySQL Server- Responsible for logging all bugs/tech issues involving multiple domains using JIRA. - Assist my Specialists in Online marketing/advertising and networking- Develop Fraud preventing Strategies/Preventing Telemarketers and Auto Dialers

Atlanta, Ga, Us

Risk Management/Community Policies (Sep 2007 - May. 2009) (Operating within two departments)- Analyze and investigate various types of fraud for all domains including all Call Fraud for PPC. Our Domains included Keen.com, Niteflirt.com, Ether.com, Ingenio.com.- Maintain all community websites ensuring account holders are following all community policies.- Prevent Auto dialers and Telemarketers from spamming Online AT&T Advertisers

Atlanta, Ga, Us

- Provided excellent Customer Service to a variety of different clients, assisting them with managing their accounts and advertising their services. - Logged and reported technical issues with user's accounts and with the Site in general

New York, Ny, Us

- Ensured that Customer Service Agents provided exceptional Customer Service on national directory service calls (411) from clients such as Verizon, Sprint, and Comcast. - Made weekly detail accounts of Customer Representative's progress on their interactions with our clients.

New York, Ny, Us

- Made weekly reports on the CSR's progress of speed and call accuracy.- Ensured the CSR's attitude and focus was up to par with the company's standards.- Received the award for "Employee of the Year" out of 600 employees of the company- Took difficult customers off the hands of the CSR to ensure quality customer service even to irate clients.