Craig Campbell Email & Phone Number

San Francisco Bay Area

• Technical sales support experience in Physical Identity Access Management, Biometrics, Information Technology, as well as Logical and Physical Access Control.
• Design best practice workflows for each corporation’s Physical Security needs
• Manage workshops for customers for generating ROI, meeting with IT, HR, Facilities, Legal, etc. to determine manual processes, and how Quantum Secure can automate and provide annual return on investments
• Capture prospect/customer requirements and write sales proposals detailing required modules with an average cost valued at $300K and above. Resulting in one time fees and annual fees of 12K on average
• Clearly articulate the benefits of Quantum Secure solutions to all levels including line of business managers and “C” level executives
• Understand the customer need and establish Quantum Secure solution as the best solution that addresses their need

Santa Clara, CA

• Act as technical point of contact on strategic alliances for prospects, customers, and the Sales team; provide follow-up support on specific APIs
• Present Bitdefender’s value, vision, strategy and product roadmaps to executives and management
• Find synergy between Bitdefender solutions and Partner’s business and technical requirements
• Defined and implemented go-to-market strategy for each named account to ensure technical adoption of Bitdefender solutions
• Provide integration support for all Bitdefender SDK & Endpoint Security solutions.
• Manage ‘Partner’ projects spanning large multicultural workforce. (Romania, US, Germany)

• Develop and Maintained Customer Service and Technical Support Call Center for North America (In-House and Outsource) o Hired/Trained/Managed 4-6 support staff (In-house)o Trained/Managed 20-30 support staff (Outsourced)
• Manage FAE Team for North America handling accounts for …(Sony, Yamaha, LG, TDK, Phillips, LiteOn, Plextor, Memorex, Dell/Dell Mobile, Gateway/Acer/eMachines, Motorola, Sharp, HTC, HP, BestBuy and more)o Train 3rd.
• Technical Sales for OEM/Retail teamo Establish go-to-market momentum by highlighting joint solutions to partner sales, pre-sales, and marketing teams worldwideo Validated and demonstrated functionality of new products.

• Develop and Maintained World Wide Customer Service and Technical Support Call Centero Hired/Trained/Managed 6-8 support staff (In-house)o Analysis and computing configurationo Created and maintained Yamaha Web site.
• Establish Service Center for repair of Yamaha CD Recorderso Developed repair procedure for Yamaha CD Recorderso Hired/Trained/Managed 30-40 repair technicianso Compile and complete reports on all product inspections.
• FAE to Grow ISV’s supporting Yamaha’s Vendor-Specific Command Set and Multi-Media Command Set (MMC)o Expanded 3rd party ISV developers from 3 to 300o Provided support for implementation of ‘Yamaha Vendor-Specific.