Craig Campbell Email & Phone Number

San Francisco Bay Area

• Technical sales support experience in Physical Identity Access Management, Biometrics, Information Technology, as well as Logical and Physical Access Control. • Design best practice workflows for each corporation’s Physical Security needs• Manage workshops for customers for generating ROI, meeting with IT, HR, Facilities, Legal, etc. to determine manual processes, and how Quantum Secure can automate and provide annual return on investments• Capture prospect/customer requirements and write sales proposals detailing required modules with an average cost valued at $300K and above. Resulting in one time fees and annual fees of 12K on average• Clearly articulate the benefits of Quantum Secure solutions to all levels including line of business managers and “C” level executives• Understand the customer need and establish Quantum Secure solution as the best solution that addresses their need• Respond to RFI/RFPs and manage local implementation of trials• Speak to ability to integrate with SIEM’s such as SPLUNK for distributing of data• Assisted regional Sales Director in the successful capture of $2M of business for the first year, and doubled to $4M in the second year. Capturing key accounts such as Apple, Tesla, Concur, Twitter, etc. • Typical sales cycle ranging from 4 months to 2 years, with an average cost of $400K to $1.2M one-time fee and an average annual fee of $12K.

Santa Clara, Ca

• Act as technical point of contact on strategic alliances for prospects, customers, and the Sales team; provide follow-up support on specific APIs• Present Bitdefender’s value, vision, strategy and product roadmaps to executives and management• Find synergy between Bitdefender solutions and Partner’s business and technical requirements• Defined and implemented go-to-market strategy for each named account to ensure technical adoption of Bitdefender solutions• Provide integration support for all Bitdefender SDK & Endpoint Security solutions. • Manage ‘Partner’ projects spanning large multicultural workforce. (Romania, US, Germany)• Provide competitive analysis from knowledge gained from partner field alignment• Organize technical workshops and facilitate the sharing of knowledge across the teams• Owned and met revenue quota: performed regular reviews and reports about the opportunities my assigned partners were working on for Marketing ‘Use Case’ creation and more• Exceeded targeted sales goals by 10% or more each month.• Generated new accounts by implementing effective networking and content marketing strategies.

• Develop and Maintained Customer Service and Technical Support Call Center for North America (In-House and Outsource) o Hired/Trained/Managed 4-6 support staff (In-house)o Trained/Managed 20-30 support staff (Outsourced)• Manage FAE Team for North America handling accounts for …(Sony, Yamaha, LG, TDK, Phillips, LiteOn, Plextor, Memorex, Dell/Dell Mobile, Gateway/Acer/eMachines, Motorola, Sharp, HTC, HP, BestBuy and more)o Train 3rd party OEM Support teamso Train and assist OEM Installer teams with script and batch fileso Analysis and computing configurationo Resolved customer issues ranging from software development to system integrationo The conception of new features/products based on OEM feedback and/or based on OEM customers needs/wants.o Provide SDK implementation support for 3rd party programmerso Estimated project milestones, synchronized multiple team deliveries, setting priorities and resource allocation and managed release schedule. o Video technologisto Extensively debugged OEM deliverableso Quality Control for all products shipped out of Northern Americao Provide leadership including performance management, feedback, recognition, promotion.• Technical Sales for OEM/Retail teamo Establish go-to-market momentum by highlighting joint solutions to partner sales, pre-sales, and marketing teams worldwideo Validated and demonstrated functionality of new products to current and prospective clientso Effectively managed the technical liaison between Nero and OEMs/Retailerso Familiarity with Agile development methodologies (Scrum) o Increased sales by 175% in assigned accounts (Helped Nero become #1 software solution in US retail stores between 2003 thru 20011)o Captured the PC OEM market by 2005. (Our solution was bundled by all major PC OEM MFGs such as Dell, HP, Gateway, etc.)

• Develop and Maintained World Wide Customer Service and Technical Support Call Centero Hired/Trained/Managed 6-8 support staff (In-house)o Analysis and computing configurationo Created and maintained Yamaha Web site using HTML/WYSIWYGo Technical writing creating manual for hardware installationo Technical writing creating manual for bundled software with Yamaha Drives• Establish Service Center for repair of Yamaha CD Recorderso Developed repair procedure for Yamaha CD Recorderso Hired/Trained/Managed 30-40 repair technicianso Compile and complete reports on all product inspections, defects, repairs and return rateso Implement continuous improvement and internal audit procedureso Provide a safe work environment for staff and enforce safe/smart work practices• FAE to Grow ISV’s supporting Yamaha’s Vendor-Specific Command Set and Multi-Media Command Set (MMC)o Expanded 3rd party ISV developers from 3 to 300o Provided support for implementation of ‘Yamaha Vendor-Specific Command Set’ for all ISV developerso Provided support for implementation of ‘MMC Command Set’ for all ISV developerso Debugging code for ISV’s implementing MMC/Vendor-Specific Command Setso Member of OSTA & DVD Forum Groups representing Yamaha Systems Technologyo Representing the company at relevant industry events (e.g. COMDEX/CES)o Work with Yamaha Engineers, the Global Professional Services team, and Sales teams to identify creative partnering opportunities