Head Of Operations
• Fostered collaboration between the finance team, the CEO, and other key members of the leadership team, facilitated strategic decision-making processes, and achieved collective alignment to drive the company's success• Demonstrated risk management expertise as a risk champion and consistently developed and maintained a comprehensive risk management and mitigation agenda.• Developed and implemented effective management strategies for staff, demonstrating strong leadership within the organization• Organized a major overhaul of the customer experience through the introduction of a new pricing model resulting in a 25% increase in revenue and a 15% increase in customer satisfaction.• Led a lean project to improve and consolidate the entire service process.
