👋🏼 Hi, my name is Andy🎓 I graduated with a Bachelor of Arts in Human Development, Clinical Counseling. (2010)🌇 San Diego native with a passion for analyzing and solving technical issues📚 I am an experienced Technical Support Specialist with a background in the trading industry. My skills include identifying and resolving software issues, creating instructional content, and producing webinars. I have a strong background in solving technical issues, having worked as a Technical Support Specialist at Trade ATS where I was able to reduce technical support emails by 30% through the resolution of over 500 software issues. I have also held the role of Warehouse Operations Manager at CVPKG, where I implemented a computerized order processing system and developed quality assurance protocols to ensure accurate product shipments. As a Virtual Event Producer at Forex 365 Institute, I successfully managed 300+ live streaming sessions and produced engaging instructional materials and marketing collateral to increase webinar attendance. I am proficient in tools such as Zendesk, Kajabi, and TradingView⚗️ In my free time you can find me working out, surfing, reading about forgotten history, researching oddities, and practicing laboratory alchemy. 💪🏼 Technical Support, Content Creation, Process Improvement, Leadership
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Technical Support SpecialistTrade Ats Mar 2021 - PresentSan Diego, California, United StatesI was responsible for remotely resolving over 500 software issues, leading to a 30% reduction in technical support emails. I also maximized sales leads by leveraging inbound queries, resulting in a conversion rate of 40%. I produced more than 100 webinars and created instructional content for various topics related to the company's product offering, leading to an increase in inquiries from potential customers. Additionally, I researched and identified emerging market trends, using news events and geopolitics to create trading ideas with an accuracy rate of 85%.
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Warehouse Operations ManagerCvpkg May 2018 - Feb 2021Carlsbad, California, United StatesResponsible for managing and coordinating the efficient workflow of inventory receiving and processing in the warehouse. I implemented a computerized order processing system to improve efficiency and reduce errors, as well as implemented quality assurance protocols to ensure accuracy in product shipments. I also worked to create a positive work environment through team building activities, resulting in improved morale. Overall, my efforts contributed to a high customer satisfaction rating of 92%.
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Virtual Events ProducerForex 365 Institute Feb 2013 - Dec 2017Vista, California, United StatesI was responsible for managing and producing live streaming sessions, as well as troubleshooting technical issues and creating instructional and marketing materials. I successfully managed over 300 live streaming sessions, ensuring high quality through monitoring audio and visual components, and produced engaging materials that helped to increase webinar attendance by 200%. Overall, my efforts contributed to a smooth and successful virtual event experience for attendees.
Andy Moore Education Details
Frequently Asked Questions about Andy Moore
What company does Andy Moore work for?
Andy Moore works for Trade Ats
What is Andy Moore's role at the current company?
Andy Moore's current role is Technical Support at Trade ATS | Endlessly Curious.
What schools did Andy Moore attend?
Andy Moore attended California State University San Marcos.
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Andy Moore
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Andy Moore
Auburn Hills, Mi3fcagroup.com, chryslercareers.com, stellantis.com -
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Andy Moore
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