As part of the Design Recruiting Team, I jointly recruit professional individual contributor (IC) Product Designers for the ServiceNow Experience Team (EX). I work closely with design leaders and hiring managers to understand their specific role and team requirements, and leverage data to inform and advise, enabling a more efficient, targeted, and inclusive recruitment process. I lead bi-monthly Diversity Sourcing Jams to promote diversity-focused recruiting practices to move the needle in our overall diversity hiring targets.I also mentor transitioning military that are enrolled in our Skillbridge program as well as provide mentoring to early in career designers.

Mike and Steve Don't Know What They're Doing is a podcast where we pick a new topic to learn about and discuss. We have absolutely no idea what we're doing…hence the name of the show.I wanted to work on my public speaking skills and figured what better way to do that than start a podcast. So I did some research, found the basic equipment and software to get going, and told Steve we're starting a podcast.

I supported hiring initiatives for the Global Business Organization (GBO) Customer Success teams that included LinkedIn Talent Solutions, LinkedIn Marketing Solutions, LinkedIn Sales Solutions, and LinkedIn Learning Solutions. I led the second iteration of the Shine skills-based hiring pilot program for the company for the GBO. At a high level, the hiring process was:- Removal of Basic Role Qualifications- An optional LinkedIn Learning Path to re-skill + assessments to validate skills- Candidates who performed well on assessments were accelerated through the interview process and guaranteed an interview with a LinkedIn Recruiter (Me)Through this pilot, we were able to hire Customer Support Consultants from non-traditional backgrounds and with transferrable skills that would make them successful in the role. I'm so proud to see that many of the people hired through the Shine program are still growing at the company several years later!

Recruiting for Good helps to connect our employees with opportunities to make a positive social impact in their communities and around the world via pro bono search assignments with non-profits. My team partnered with NYC Health + Hospitals, the largest public health care system in the U.S., to find critical care doctors, hospitalists, and nurse practitioners to volunteer their time and expertise to save lives.I utilized LinkedIn Talent Insights to map out the total addressable market for potential volunteers. Using this data, I built a strategic map that aligned each team member with a region of the country. This focused our sourcing efforts and mitigated overlap while recruiting volunteer healthcare workers. In addition, I was able to successfully pivot into a new industry to source and recruit 27% of the credentialed volunteers for this project, earning a Bravo award for my operations and recruiting efforts.

I joined the Product Recruiting team helping strategically source, interview, and recruit top talent for our Global Customer Operations (GCO) and Content Production teams. With no prior experience in recruiting, I was able to quickly ramp up and run a full-cycle process hiring several full-time support consultants and technical specialists. I ensured my pipelines included candidates from non-traditional backgrounds and highlighted transferrable skills, leading to a diverse slate of candidates.Special Projects:• GCO Playbook - I created a handout for potential candidates that familiarizes them with GCO and includes best practices to prep them for onsite interviews.• Diversity Hiring - Member of a tiger team that developed and implemented sourcing strategies to engage and nurture Latinx talent for the Product Recruiting team.• Media Content Strategy - Co-leading FY21 TA Media content strategy for GCO to increase awareness, talent engagement, and build nurturing pipelines. Created a content calendar in smartsheet to schedule and track content posts to the LinkedIn platform. • Tracking App - Leading an internal project for recruiters to track interviewer training to ensure compliance, consistency, and alignment on feedback. Worked cross-functionally with Learning and Development, Engineering, and Legal teams to develop an app through Microsoft Power Apps.• Earned a Collaboration Bravo award for always willing to step in and help with projects, tasks, and make the team more efficient.• Rock Your Profile Workshop Ambassador Certified

RAMP is a 9-month recruiter apprenticeship program that takes people from non-traditional backgrounds with little to no recruiting experience and provides a guided learning path, coaching, mentorship, and hands-on recruiting experience. The first six weeks consisted of in-class sessions where we covered all aspects of the LinkedIn recruiter role - including foundational recruiter skills, LinkedIn Recruiter training, brand storytelling, full-cycle recruiting process, and strategic sourcing techniques. We were also evaluated weekly via knowledge checks.After successfully completing the six weeks of the program, each member of the RAMP cohort was placed on a recruiting team and assigned a mentor. I was placed on the Product Recruiting team aligned with supporting the Global Customer Operations (GCO) and Content Production teams.

Assist iOS/WatchOS/tvOS developers navigate the App Store submission process through hands-on app testing and troubleshooting, clearly communicated written feedback, and empathy to deliver a world-class customer service experience. Evaluate compliance and quality assurance of App Store guidelines per third-party app. Escalate noteworthy apps, third-party developers, and unique API use for visibility and to further support developer relation initiatives. Continually investigate and monitor trends leading to several guideline revisions, a safer experience for end-users that download apps from the App Store, and improve opportunities for developers to have successful product launches. Collaborate and build relationships with cross-functional teams while simultaneously championing developer needs and issues. Problem solve opportunities and obstacles in daily processes and use forward thinking for scaling and optimizing workflows. Build data sets and analyze in-app purchase trends and monetization, investigate for discrepancies, and communicate issues to internal and external cross-functional teams within Apple. Participated in multiple UATs for internal tools for identifying bugs and escalating issues to responsible stakeholders for tool improvements.Organize, plan, and lead team building activities for a 20+ person team. Motivate peers by providing positive recognition and feedback when necessary.

Game Development in Unity: Successfully published two titles on iOS and Android platforms with the Unity creation engine, from prototype to release on App Store/Google Play Store: Word Lab - 3D word puzzle game with in-app purchases and Facebook leaderboards Warp 5 Overdrive - Incredibly difficult infinite retro arcade shooter 2D mobile fighting game (contributed to development)C# Programming and Scripting: Utilized object-oriented programming to script animation, audio, and game events.Technical Animation: Created character, object animations, and custom particle effects trigged by C# scripts. Organized and implemented assets from Maya into Unity and verified animations worked correctly in game.Technical Testing and Troubleshooting: Implemented the testing and troubleshooting process of software on iOS devices to ensure consistent visual and performance quality. Logged and investigated technical defects and collaborated with the team to triage and resolve.Marketing: Organized social media marketing and advertising strategies, including: Creating company swag, advertising assets, and a promotional arcade cabinet to display game at independent gaming event at AT&T Park.

Review and Feedback: Reviewed college English students writing to provide feedback on grammar, structure, exploration of ideas, and relevance to writing assignments.Scheduled Student Meetings: Coordinated with students for one-on-one/group meetings to discuss the class text, assignments, and review class material.

Goal Setting and Strategic Planning: Utilized data reports to forecast goals and make appropriate adjustments to scheduling and product ordering in two high-profile locations. Monitor and Manage Staffing: Monitored and managed store staffing levels to ensure partner development, talent acquisition, and maintaining store operational requirements.Creative Problem Solving: Reconciled high spending on vender costs by working with other managers and boss to find root cause, identifying incorrect charges and leading to lower costs 
and refunds.Team Development: Actively managed store partners by regularly conducting performance 
assessments, providing feedback, and setting challenging goals to improve partner performance and development.

Inventory Management: Conducted daily inventory counts and stocked merchandise to ensure products were represented and organized on sales floor.Customer Service: Provided effective and courteous customer service and handled customer concerns and complaints quickly and appropriately.Employee Training: Assisted manager with training of employees according to company guidelines.Exceed Goals: Continually surpassed projected sales/trade goals for Houston and Hollywood stores by focusing on driving sales and promotions.Achievements: Attained multiple awards for being top store in district/region for sales.

Adhere to Visual Guidelines - Ensured promotional signage was properly displayed and according to weekly visual schematic.Monitor Product: Ensured appearance and merchandising of computer software, dvd, cd, and video games were organized and displayed to store visual standards and requirements. Training: Assisted Media Manager with training of store policies and procedures with new employees.

Swift Customer Service: Reviewed customer complaints and concerns in a quick manner and prioritized issues for quick resolution leading to customer satisfaction.Employee Training: Responsible for training front desk employees on company policies and procedures, including cash handling, reservation systems, and check in/out requirements.Streamline Processes: Created forms and documents for organization and performance enhancement of front desk operations.

Team Leadership: Led an infantry squad by supervising, training, and motivating. Field Strategizing: Assisted with planning and execution of combat maneuvers.Vehicle Operations and Maintenance: Drove, maintained, and oversaw successful operation of a 27.6 ton Bradley Fighting Vehicle.Accomplishments: Awarded three Army Achievement Medals by several direct supervisors.