AREAS OF EXPOSURE• To ensure smooth functioning of the Store operations by maintaining high profitability.• Encouraging the highest possible standards of customer service from the team and maintaining the smooth day-to-day operation of the Region.• Maintaining good staff relations through effective communication, leadership, discipline and motivation as per company standards & guidelines.Key Expertise- Customer Service, Identifying New markets, Staff recruitment, Staff training, Marketing,• Initiatives, Visual Merchandising & Retail Business development and sustaining stability in operations and sales.• Possess excellent interpersonal, communication and organizational skills to interact with multifunctional teams.Sales Management➢ Forecasting weekly & monthly and annual sales targets and executing them in a given time line to insure productivity.➢ Identifying prospective opportunities by extensive study of market trends and demand & supply➢ Handling business volumes and ensuring accomplishment of targets in the budgeted time and cost parameters.➢ Create competition ranking reports as per brand & operation requirements➢ Build & Maintain strong relationship with the store team member so that operations are smooth in term of stock, counter and team.➢ To achieve successful mystery shopping with results, plan for developments and training.Staff Management➢ Identifying potential staff & give them timely training and develop a strong and reliable workforce, resulting better productivity.➢ Ensuring cost effective manpower & seamless training to ascertain sufficient manpower at different levels in each store.➢ Identify and replace non suitable team member (skill/attitude) with right team member.➢ Communicate what are the expected standards to the staff and monitor performance.➢ To achieve successful Mystery shopping results through the development and training.➢ Ability to create for everyone a shared vision and direction.➢ Recruits, trains and develops staff ensuring adherence to the company's HR systems and procedures➢ Staff grooming standards