Ali Khalid Email & Phone Number

Helsinki Metropolitan Area

Helsinki Metropolitan Area

Kuwait

Outsourced to National Bank of Kuwait project.

Kuwait

• Follow standard Service Desk operating procedures and accurately log all incoming cases, via telephone and/or email, using Client’s Service Desk Tooling application ensuring courteous, timely and effective delivery of.
• Ensure high availability to end-users by maintaining a high percentage of calls handled rate via the Client’s IVR system.
• Identify, evaluate and prioritize customer problems and complaints.
• Actively identify, assess, record… Show more
• Actively identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer-sensitive.
• Troubleshoot basic end-user issues on various software, hardware and network connectivity systems, whilst providing basic desktop support.

Topi, KPK, Pakistan

• Performed routine daily administration activities.
• Maintained financial statements.
• Build and Managed team website and database.
• Managed all social media and email accounts
• Granting access to users for email and social media accounts.

Topi, KPK, Pakistan

• Performed routine daily administration activities.
• Took record of members and things discussed during the meeting.
• Organized and planned fundraising events for social development.
• Maintained financial statements.
• Build and Managed society website and database.
• Managed all social media and email accounts

Sweden

The internship was divided into two parts spanning three months. The first part was to learn and explore different Blockchain networks and wallets (e.g., Clique, Parity, Stellar Network and Ethereum) to understand their importance. For the second part, I was tasked to deploy a private network of Parity based on Ethereum. It was an R&D internship that.

Kuwait

• Maintenance and Upgrade of Oracle Human Resource Management System (HRMS)
• Developed an extension of Oracle HRMS for the KOC Recruitment team
• Assisted the internal Recruitment and Training department IT team by performing the role of IT coordinator and coordinating with the KOC IT Team and resolving the end-user issues.

Topi, KPK, Pakistan

Msc In Information And Communication Technology: Cyber Security

Bachelor'S Degree, Computer Science

Activities and Societies: Member at ACM-GIKI Chapter, Project Topi, Team Hammerhead