Amro Abdulwahid Email & Phone Number

Columbia, Md, Us

United States

Rockville, Maryland, United States

Rockville, Maryland, United States

Jessup, Maryland

Taking ownership of customer incidents by providing telephone/remote/email support to Dataprise clients.Troubleshooting and resolving various technical issues related to computer hardware and software problems.Configuring and troubleshooting issues related to the following technologies (and much more!): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications and the latest versions of the Microsoft Office suite.Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed.Learning a ton, being faced with new challenges every day, and gaining exposure to all of the most cutting-edge technologies

Rockville, Maryland

Taking ownership of customer incidents by providing telephone/remote/email support to Dataprise clients.Troubleshooting and resolving various technical issues related to computer hardware and software problems.Configuring and troubleshooting issues related to the following technologies (and much more!): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications and the latest versions of the Microsoft Office suite.Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed.Learning a ton, being faced with new challenges every day, and gaining exposure to all of the most cutting-edge technologies.

Baltimore, Maryland Area

• Provide Windows Server 2008, 2012 System building, monitor, and administration • Office 365 Administrating• Network and printer configuration and troubleshooting • Windows and Mac remote and onsite support • Provide technical support with computer hardware and software• Document incoming requests from end users via telephone, e-mail or other established support channels• Track customer issues and resolutions• Document all relevant information including name, department, contact information, nature of issue, troubleshooting steps taken and resolution.• Identify and learn appropriate software and hardware used and supported by the organization• Perform preventative maintenance when needed including checking and cleaning workstations, printers and peripherals• Perform post-resolution follow-ups to help requests• Contribute to overall team effort in achievement of established overall goals

Columbia, Maryland

Planned and deployed site's Network and wiring.Planned, configured, and deployed Windows Server 2016 O365 Deployment, and administratingDevelop and maintain installation and configuration procedures.Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backupsCreate, change, and delete user accounts per request.Support Users requests and issuesSupervising Computer ActivitiesProvide hardware and software supportImproves system performance by identifying problemsNetwork Troubleshooting

Linthicum Heights, Md

Contracted to work on different assignments. Provide technical assistance with computer hardware, networks and software Field incoming requests from end users via telephone, e-mail or other established support channels Resolve issues for clients in person, or remotely. Track customer issues and resolutions Document all relevant information including name, department, contact information, nature of issue, troubleshooting steps taken and resolution.Onsite Maintenance visitation

Master'S Degree, Cybersecurity

Taking my Career to the next level by pursuing Cybersecurity graduate program integrates both technical and non-technical courses.

Bachelor'S Degree, Network Cyber Security Engineering

Activities and Societies: Graduated with a Bachelor degree in Network Cyber SecurityGraduated with a Bachelor degree in Network Cyber.

Associate'S Degree, Information Technology

Graduated with Associated degree in Computer Information Systems