Ambra Hubenthal Email & Phone Number

• Act as an advisor and advocate for customer's strategic support and growth, ensuring high customer satisfaction and revenue growth.
• Conduct regular meetings and solutioning support to keep a pulse on each customer's health status.
• Inspire and guide customers towards adopting AbsenceSoft solutions to their full potential.

United States

As a leave and accommodations subject matter expert for the Leaves and Accommodation (L&A) department; My responsibilities include but are not limited to creating L&A tools and resources; leading process improvement initiatives; driving L&A staff training and development; providing guidance on case administration; performing case management quality.

Remote

• Analyze, approve, and authorize assigned complex claims and determine benefits due pursuant to a disability plan
• Determine benefits due, make timely claim payments/approvals and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets
• Communicate clearly with claimant and client on all aspects of claims process either by phone and/or written correspondence
• Inform claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system
• Maintain professional client relationships
• Perform other duties as assigned by Supervisor, including monitoring client

• Administrative functions
• Customer service and relations
• Data entry, filing, faxing, document preparation
• All receptionist duties, including responsible for answering multiple phone lines (5-10)