Ryan Lord Email & Phone Number

Barnegat Township, NJ, US

• Work closely with the project team and other cross functional team members to deliver on implementation projects for both new and existing client initiatives
• Work directly with customers to support the implementation of AbsenceSoft software, including:
• System demonstrations
• Discovery sessions
• Solution Design & Documentation
• Feature configuration

• Responsible for acting as Technical Expert on a high volume of concurrent projects with commercial and enterprise-level clients.
• Construct and deliver project plans with timelines and action items to achieve go live dates.
• Work with API and XML to ensure the correct data flows between systems.
• Walk customers through UAT to ensure all data is correct and troubleshoot any issues that may come up.

Holmdel, New Jersey, United States

• Responsible for acting as Project Manager and Technical Expert on a high volume of concurrent projects with commercial and enterprise-level clients. This includes gathering requirements, designing new processes, and.
• Construct and deliver project plans with timelines and action items to achieve go live dates.
• Design comprehensive API processes to enable client/vendor developers to interact with the iCIMS platform.Conduct in-depth integration demo calls to train points of contact on new functionality and updated recruiting.

- Providing first class training to companies on a variety of first party Microsoft products- Moderating other trainings and answering questions the company being trained has

Freehold, New Jersey

• Troubleshoot and repair customer Windows/Office issues
• Installing and configuring hardware in customer devices
• Configuration of customers personal computers
• Customer training on use of installed applications and operating systems
• Use of CRM for customer data entry*December 2019 MVP*

Neptune, New Jersey

• Hackensack Meridian Health
• Troubleshoot user active directory accounts
• Remote configuration of printers
• Password resets and account unlocks for medical software systems
• Use of a ticketing system to document and send information to the right people
• Call center environment

Toms River, New Jersey

• Troubleshoot and repair office IT Helpdesk issues
• Configuration of computers, phones and other equipment for new hires
• Secondary system administration tasks such as password resets and system health checks
• Technical support calls from field technicians, installers and helpers requiring assistance configuring IPequipment and networks
• Technical support calls from customers
• Occasional field work to setup and program IP equipment in the field