Aaqib S. Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

 Troubleshoot and resolve highly complex break-fix issues within customer’s environments using phone, remote support tools (such as Zoom & WebEx) and email. Advise Enterprise customers on best practices for installation and administration of RSA NetWitness Suite, UEBA (User and Entity behavior Analytics), EDR (Endpoint Detection and response) and SOAR. Advise Enterprise customers on best practices for security approaches and vulnerability countermeasures. Experience in technical support, systems administration or a network environment that involves Advanced Centos/Redhat 7 or Other Linux Flavours and Windows Systems Servers. Strong knowledge on Network protocols SFTP, FTP and SNMP. Implementation/Consulting partitions required for core DB’s in Netwitness Environment. Write knowledgebase articles, tech tips and technical procedures. Review technical solution articles for accuracy and completeness and give feedback to the authors. Apply technical knowledge to analyse and use highly technical troubleshooting tools and content and analytical practices; use operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments. Provide worldwide remote customer support for RSA SIEM solutions such as NetWitness for Logs and RSA NetWitness for Packets. Install and configure multiple modules of SIEM solution. Upgrade RSA NetWitness environments to the latest versions for multiple customer locations. Capture and analyse the packet traffic for log format issues. Troubleshoot critical issues in Product to give quick turnaround. Identify the defects in Product and replicate those in test environment to co-ordinate with developers for defect fix. Troubleshoot hardware issues to restore service normal. Mentoring co-workers on product knowledge.

Bangalore Urban, Karnataka, India

Project: Safe Harbour • In this Environment, we support 24*7 and handle 3PAR technologies and 63 Brocade switches covering 1300 Clients. Of which, 80% of storage occupies 3PAR. All the storage is packed in different locations and is divided into 4 main Business Units. We access some storage through the Remote Connection using Axeda/RDA tools to manage all the storage at one place. • Planning and implementation of new 3PAR Storeservs (7K/8K/10K/20K) • Software Up-gradation based on the requirement. • Managing RCIP, Allocation, deallocation, creating CPG, VV. • 3PAR Storage provisioning for host like UNIX, windows and VMware Environment. • 3PAR array administration Service Manager Console and Storefront. • Drive replacement. • Pro-actively working on 3PAR OS upgradation 3.2.1 EGA to 3.3.1 EMU1 over 5000 Clients. • Managing Upgrade of hardware components like Drive Enclosures and Physical Drives. Tools: • Axeda ( Remote connection Tool) • RDA ( Remote Connection Tool) • StoreFront • Salesforce Utilities: • MS Office v2003/2010, Putty, Microsoft Outlook 2010, Business Skype

Bangalore Urban, Karnataka, India

Roles and Responsibilities: • Resolving technical Issues with Acronis software products on Backup and Recovery solutions. Perform high-end troubleshooting on real-time Servers. • Resolve in depth technical issues on Windows Server, VMware, Hyper-V, Linux Server, SQL, Exchange Server, and SharePoint. • Provide complete technical help on real-time servers, cloud, NAS and SAN. • Understand and provide an optimal solution by performing in depth troubleshooting of the vast range of Acronis Backup and disaster recovery products. • Involve in complete working of backup, disaster recovery, secure file access. • Support different types of backup solutions and their technical functioning. • Provide technical troubleshooting for a vast number of diverse users globally. • Complete Installation, configuration and support of Acronis Backup and Recovery solutions. • Involved in providing L2 escalation support to corporate users. • Resolve Technical issues (Applications, Network issues, & Operating system issues) • Document every single interaction and case related details in a systematic and detailed manner. • Respond to the customer via email in an appropriate formal Email. • Prioritize and escalate issues where required. • Deployment of OS/Applications on multiple machines over the network. • Recovering image on bare metal machines. • Resolving Escalation tickets within the given SLA

Bangalore Urban, Karnataka, India

Roles and Responsibilities: Handling Server and Skilled in information systems management, analysis, troubleshooting, documentation, internal control procedures, system and program security, systems analysis, hardware and software installation, applications and program management. • Monitoring and debugging day to day Linux server related issues generated by Netcool Monitoring tool. • Identifying and troubleshooting various Linux. • Resolving incidents raised by users and also raising incidents through the Incident Management Process. • Adhere to Core processes such as Escalation and Notification and also raising changes through the Change Management Process. • Joining Bridge calls with different teams to fix critical server issues. • Attending the Daily Review meetings with client and update them about the Root Cause of server crash. • Managed users and groups as well as the effective management of file permission • Scheduling automate system maintenance tasks using corn services • Configuring and monitoring system logging, including remote logging which includes SSH-Configure key-based authentication. • Managing processes and scheduling priorities • Configuring a system to provide networking services which includes samba, NFS and web server • Knowledge to use simple RPMs and YUM • Create Logical volume manager and swap which includes allocating disks, resizing volumes. • Backups using tar, gzip, bunzip • Basic configuration of iSCSI initiator • Performing Advanced installation and updates using Kickstart Installation Tools Used: • Operating System: Linux (5&6) • Ticketing Tool: Service Now • Login Tool: Putty

B. Tech, Computer Science And Engineering

Intermediate

Ssc