Aaron Barnes Email & Phone Number

United States

Remote

• Analyze product data to identify trends or indicators and make recommendations related to management of the product based on analysis of the results.• Generate and verify data related to various exhibits and reports, apply actuarial and mathematical concepts, formula and computer capabilities as necessary for completion of duties.• Develop detailed product rates for the given specifications developed by the product design team.• Review product specifications and estimate cost and schedule. Assist in cost/benefit analysis of change during product design or implementation.

Indianapolis, Indiana, United States

● Improved team’s customer satisfaction ratings by 10% in two weeks, after the analysis and presentation, in Excel, of the 25 teams’ average time spent on each phone call compared to average satisfaction rating from clients.● Reduced costs of individual calls by using Excel to compare individual’s call statistics to the network averages resulting in the number of client’s enrolled in our more efficient authentication process increasing from 1.3% to 3.2% of calls handled and the average time spent talking on the phone during team’s shift increasing from 85% to 92%.● Solved various problems for clients by researching and analyzing their income, tax, and financial statements, as well as stock, mutual fund, and ETF investments.

Indianapolis, Indiana, United States

● Created a faster re-stocking process by using Excel to organize the hand-written inventory for hosting events and maintaining buildings.● Reduced time spent replying to emails by 80%, from 5 minutes to 1 minute which saved on average 5 hours or about $50 per day, by creating templates for frequently asked questions, which allowed for better time delegation. ● Decreased time required to train new hires from average of 2-3 weeks to .5-2 weeks by implementing a new strategy of shadowing trained workers, studying relevant information, and quizzing on that information.● Optimized move-in process for over 4,000 students in 3 days by working with the housing team to send out clear instructions to students followed by proper delegation of student workers on move-in days.