- Responsible for the successful operation of 3 Crumbl stores- Managed a team of 3 General Managers, conducting weekly performance evaluations to guide them in achieving their food and labor cost metrics- Oversaw the full-cycle hiring process for each store, creating job descriptions and advertisements and filtering candidates for General Managers to conduct interviews- Developed performance management strategies and partnered with General Managers to coach and counsel their team’s performance- Drove quality excellence as demonstrated by the issuing of the corporate Quarterly Quality Excellence Awards to all 3 Crumbl locations, an award they were not previously meeting metrics to achieve- Analyzed P&L for each store and strategized with management team to maximize profitability and efficiency- Reconciled bank statements and tracked expenses on a weekly basis to ensure each store’s expenses were within budget

- Oversaw the operations of 1 Tropical Smoothie store, prioritizing top-quality product and customer service excellence- Managed a team of 20+ store associates and held ownership of the hiring process for the storeEstablished a standardized store training program that built upon the corporate training program to ensure new team members were ready to hit the ground running- Built weekly schedule, balancing employee availability against labor cost targets- Placed weekly food orders in alignment between store needs and food cost targets

- Prioritized guest experience through time management and personal standards of service, leading to a base of customers that became regular visitors- Learned ins and outs of the food and drink menus to best service customers and address questions about menu items and recommendations- Trained new servers on restaurant processes and standards

- Lead bar server for up to 30 guests at any time, prioritizing excellent service - Trained new servers on restaurant standards and POS system

- Managed restaurant operations and a staff of 10+ employees- Partnered with store owners to construct creative new menu items of the week