Aaron Chen Email & Phone Number

Singapore

Drive pipelines of new and renewal business in SME Packages, Bonds, FWMI and Reno360 in order to achieve business targetsSupport digitalisation of Commercial Lines products and support rollout of any products on AW Portal and/or other platformsSupport and/or deliver off the shelf product package products trainings as neededProvide administrative support in premium bookings, TMS submission, and documentationin line with established proceduresGenerate reports from various underwriting systems as requiredAssist with review of cases allocated, providing data to support underwriting decisionsManage interactions with Intermediaries in an efficient, courteous, and timely manner to deliver high standards of customer serviceSupport Underwriters in the handling of non‐standard cases in line with established standards and proceduresProvide feedback in the production of new policy wordings or review of existing policy wordings to ensure policy is current and accurate.

Singapore

- Assist with registration of 70 - 100 new proposal submissions and process all policy amendment requests from clients and stakeholders daily.- Liaise with 30 – 50 intermediaries (Great Eastern Life Financial Planners / Great Eastern Underwriters) and various external stakeholders (OCBC Sales Representatives) daily to ensure any outstanding assessment requirements are resolved for policy inception.- Assist with 15 - 20 escalations from intermediaries (Great Eastern Life Financial Planners / Great Eastern Underwriters) daily to ensure any issues that arise during policy registration and underwriting are resolved.- Part of a team responsible for considering business and regulatory compliance risks particularly with high net worth clients and businesses, and to assist with mitigating any potential concerns and/or risks as part of shared best risk management practices.- Conducted several training sessions with 1-2 new onboarding team members to ensure team members are well equipped to succeed in their roles.

Melbourne, Victoria

• Involved in sales and marketing of the micronutrition, macronutrition and skin care products of the company.• Building a solid contact list to generate leads for product movement.• Developing social media presence to generate brand awareness via the various social media channels such as Facebook, Snapchat, Instagram etc.• Regularly prospecting with potential business clients for sale of products and recruiting of potential new team members to grow the business.• Attend weekly professional training on business skills, leadership and strategies as part of personal growth and leadership development.• Leading a small team of associates with a focus on individual professional growth as well as working together to generate increased sales for the company.• Involved with event organization within the team as well as within the organization to both promote the company and the products.

Docklands, Victoria, Australia

Liasing with clients over phone and email servicing DM policies on EMMA.Assisting with clients regarding queries and resolving issues relating to DM policiesProactively manage the DM Call queue and inboxes to ensure all items are cleared or addressed on a daily basis so that bookings can occur. Maintaining the internal customer databaseRetrieving, distributing, filing and archiving documentsUndertaking activities to support customer billingSending Renewal Advices & RCTI’sAssisting with billing tasks as requiredEnsure reporting is completed in a timely manner and that refunds are processed within SLAEnsure that knowledge transfer is documented and performed within agreed timeframesLook for opportunities to continuously improve on current business processes and streamline wherever possible. Look at best practice across AIG and other entitiesAddress system capabilities and look into root causes with a view to automate and improve where possible

Melbourne, Australia

• Managing the Atlas Car & Truck Rental Pty Ltd Melbourne City and Tullamarine branch, ensuring that the branch’s daily operation is excellent.• Leading a team of motivated team members to ensure daily operational procedures are carried out smoothly.• Organizing fleet management to account for all vehicles that are in the fleet.• Providing excellent customer service to ensure customer service standards are upheld.• Utilizing CARS+ software to manage vehicle reservations, returns or cancellations.• Managing inbound and outbound calls from the office desk with regards to sales enquiries.• Managing and liaising with Atlas’ corporate account customers and working with them to ensure vehicle deliveries and pick-ups are done. • Attending networking sessions where needed to generate leads for the company and thereby boost business profits.• Reconciliation of end-of-day balance for accounting purposes of the Melbourne City and Tullamarine branch.• Utilizing EFTPOS machine daily to complete credit card transactions for vehicle rentals.• Troubleshooting and managing various customer issues and coming up with satisfactory solutions for both the company as well as the customer.

Melbourne, Victoria

- Organising events for new international students in Trinity College Foundation Studies.- Ensuring new college students are well taken cared off while they have their events.- Promoting Melbourne lifestyle to the international students who are new in Melbourne.

Bachelor Of Engineering (Beng), Civil Engineering

Activities and Societies: Flare Dance Ensemble, Football, Indoor football, PlanetUNI

Insurance

Trinity College Foundation Studies, General Science

Malaysian Certificate Of Education, Science

Activities and Societies: Leo Club of Sam Tet, Bowling Club, Football Club.- High school education in Malaysia from year 2004 - 2008.