Aaron Dailey Email & Phone Number

Baltimore, Maryland, United States

Linthicum MD

Contact Center Manager focusing on the coaching and development of my team that can reach upwards of 20+ MSR's(Member Service Rep) including career-pathing and performance management. Taking pride in making sure every team member has everything needed to get them to the "next-level" depending on their personal development needs.Tasked with ensuring my reps.

Linthicum

• Assisted with Coaching and Educating Member Service Reps regarding proper procedures and policies through various channels of communication.
• Assist with pilot program with training and other members of Leadership to update all SOP and Job-Aids.
• Provided necessary feedback, positive and negative for representatives to grow.
• Assisted with escalated issues and members to handle issues effectively and efficiently with a smile.
• Worked with direct management as well as other Assistant Managers to bring the FISH philosophy to life.
• Worked with other Assistant Managers to bring STAR to life in the GCC with the introduction of “Say Yes before No”

Linthicum, MD

• Served as Member Service Representative for three separate Credit unions via contact center
• Answered phones while handling transactions and procedures for each specific Credit Union
• Moved funds electronically between accounts as well as to other accounts and through Wire systems to other institutions
• Helped members to best of my ability while getting them in contact with right department to help fit their needs most.
• Use a multitude of systems to process all these transactions. (IMC, DNA, WITS, OLB Admin, Cavion)