Aaron D. Email & Phone Number

Los Angeles, CA, US

Los Angeles, CA, US

Burbank, California, United States

• Account management, liaison and customer relationship builder in the Client Services department. Cross-functional communication between internal and external stakeholders. Customer advocacy and executing timely.
• Day-to-day account management support to customers by delivering exceptional service and satisfaction.
• Relationship builder internally and externally by becoming a trusted, subject matter expert.
• Liaison between customer and internal departments focused on project specifications and requirements on a domestic and international level.
• Project management to ensure projects are executed successfully and efficiently.
• Indirect selling of services to external stakeholder based on capacity and volume.

Tempe, Arizona, United States

• Build customer relationships and provide a positive customer experience by problem solving issues to mitigate land right issues and conflicts that impact facilities and assets. Research and analyze issues that impact.
• Develop and maintain relationships within government municipalities across Arizona to ensure ease of issues that arise within my area of responsibility.
• Authoritative resource for internal and external questions relating to acquisition issues.
• Create win/win, creative solutions for both SRP and partners across Arizona.
• Coordinate project information between internal departments and external entities towards completion of projects.

Tempe, Arizona, United States

• Acquire, analyze, plan and execute special projects associated with SRP. Responsibilities included:
• Facilitated conflict resolutions and problem solved as Lead negotiator with government agencies, private landowners, business owners and attorneys this included: navigating and executing high level special projects.
• Successfully completed politically sensitive projects and delivered effective communication strategies across internal and external customers.
• Performed a lead role in the creation and support of SRP’s Internal Project Coordination (IPC) process involving encroachments, land rights perfections and information requests.

White Plains, New York

• Single point of contact for NYPA customers throughout the State of New York. Supported the Manager and Director by providing related analysis and by developing presentations and other marketing communications..
• Ensured quality of services, uncovered marketing opportunities and provided open business communications. Prepared and managed customer communications and assisted with customer maintenance.
• Provided key customer focused and targeted account management procedures and processes to create and maintain customer relationships. Resolved complex escalated customer issues and concerns by conducting investigations.
• Drove sales by tailoring products and service offers to customers that addressed their critical needs. Successfully on-boarded and trained customers conducted business reviews (which included monitoring customer usage).

White Plains, New York

• Protected all real property land rights and facilitated real estate transactions associated with the New York Power Authority’s (NYPA).
• Designated as a liaison, established and maintained relationships with NYPA departments, government agencies, developers and landowners.
• Facilitated conflict resolution and negotiated terms pertaining to encroachments, requests, complaints and damages.

Tempe, AZ

• Represented public interests concerning power and water issues and complaints. Facilitated conflict resolution, mediation and negotiation to avoid litigation costs, promote customer goodwill and reduce pressure of.
• Resolved complex escalated power and water customer and constituency disputes by conducting investigations and problem analysis to recommend effective solutions and rendering final determination on behalf of SRP.
• Conducted trend analysis and provided recommendations to management on how to improve the effectiveness, efficiency and responsiveness of SRP policies, programs and services.
• Researched and responded to customer inquiries from the federal, state and local regulatory agencies.

Tempe, AZ

Facilitated conflict resolution pertaining to encroachments. Performed in the capacity of a project liaison responsible for negotiating transactions of external facilities within SRP and federal land rights. Acquired information and analyzed data pertaining to project requirements. Created, supported, and enhanced Initial Plan Review process throughout.

Tempe, AZ

• Review civil engineering plans from government agencies, municipalities, commercial and residential developers, and utility companies for conflicts with SRP irrigation facilities. Prepare irrigation construction.
• Issued 1750+ construction licenses.
• Project Lead for electronic conversion of 27,000+ construction licenses.

Tempe, AZ

Tempe, AZ

Master Of Business Administration (M.B.A.), Marketing Concentration

Activities and Societies: Graduated Summa Cum Laude

Bachelor Of Science (B.S.) In Management, Management

Activities and Societies: Graduated Summa Cum Laude, Delta Mu Delta and Golden Key