Aaron D. Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Burbank, California, United States

Account management, liaison and customer relationship builder in the Client Services department. Cross-functional communication between internal and external stakeholders. Customer advocacy and executing timely sensitive customer requests. Problem-solving, troubleshooting and analyzing escalated internal and external issues and concerns. Technical proficiency to achieve customer, team and operational goals. • Day-to-day account management support to customers by delivering exceptional service and satisfaction.• Relationship builder internally and externally by becoming a trusted, subject matter expert.• Liaison between customer and internal departments focused on project specifications and requirements on a domestic and international level.• Project management to ensure projects are executed successfully and efficiently.• Indirect selling of services to external stakeholder based on capacity and volume. • Creation of training material, standard operating procedures and establishing workflows to optimize efficiency.• Manage workloads and direct order management amongst two team members.• Manage and track orders based on-time and right first-time metrics projects and orders. • Acquiring of source materials from internal and external entities.• Process and manage orders for production on proprietary systems delivering to domestic and international platforms for Day of Air digital distribution, such as Google, iTunes, Amazon, Microsoft, Comcast, Verizon, Vudu.• Process and manage orders for production on proprietary systems delivering to domestic and international platforms for Disney Streaming Services, Hotstar, Novi Digital Entertainment, Canal Plus France and Debut Worldwide.• Oversee order remediation and root cause analysis for issues that arise across Client Services and internal teams.• Responsible for presenting account status reports with the customer and internal stakeholders.

Tempe, Arizona, United States

Build customer relationships and provide a positive customer experience by problem solving issues to mitigate land right issues and conflicts that impact facilities and assets. Research and analyze issues that impact operational departments, lead context for government sensitive and challenging projects, and responsible for generating income through sales.• Develop and maintain relationships within government municipalities across Arizona to ensure ease of issues that arise within my area of responsibility.• Authoritative resource for internal and external questions relating to acquisition issues.• Create win/win, creative solutions for both SRP and partners across Arizona.• Coordinate project information between internal departments and external entities towards completion of projects.

Tempe, Arizona, United States

Acquire, analyze, plan and execute special projects associated with SRP. Responsibilities included:• Facilitated conflict resolutions and problem solved as Lead negotiator with government agencies, private landowners, business owners and attorneys this included: navigating and executing high level special projects while maintaining positive customer relationships.• Successfully completed politically sensitive projects and delivered effective communication strategies across internal and external customers.• Performed a lead role in the creation and support of SRP’s Internal Project Coordination (IPC) process involving encroachments, land rights perfections and information requests.

White Plains, New York

Single point of contact for NYPA customers throughout the State of New York. Supported the Manager and Director by providing related analysis and by developing presentations and other marketing communications. Supported sales team by providing opportunities, leads and following-up on projects to ensure customer satisfaction. Additional responsibilities included:• Ensured quality of services, uncovered marketing opportunities and provided open business communications. Prepared and managed customer communications and assisted with customer maintenance.• Provided key customer focused and targeted account management procedures and processes to create and maintain customer relationships. Resolved complex escalated customer issues and concerns by conducting investigations and problem analysis to successfully recommend effective solutions. Analyzed customer segment market for potential opportunities and market threats. • Drove sales by tailoring products and service offers to customers that addressed their critical needs. Successfully on-boarded and trained customers conducted business reviews (which included monitoring customer usage) and leveraged the CRM system to ensure customer satisfaction.

White Plains, New York

Protected all real property land rights and facilitated real estate transactions associated with the New York Power Authority’s (NYPA). • Designated as a liaison, established and maintained relationships with NYPA departments, government agencies, developers and landowners. • Facilitated conflict resolution and negotiated terms pertaining to encroachments, requests, complaints and damages.

Tempe, Az

Represented public interests concerning power and water issues and complaints. Facilitated conflict resolution, mediation and negotiation to avoid litigation costs, promote customer goodwill and reduce pressure of outside regulation.• Resolved complex escalated power and water customer and constituency disputes by conducting investigations and problem analysis to recommend effective solutions and rendering final determination on behalf of SRP. • Conducted trend analysis and provided recommendations to management on how to improve the effectiveness, efficiency and responsiveness of SRP policies, programs and services.• Researched and responded to customer inquiries from the federal, state and local regulatory agencies.

Tempe, Az

Facilitated conflict resolution pertaining to encroachments. Performed in the capacity of a project liaison responsible for negotiating transactions of external facilities within SRP and federal land rights. Acquired information and analyzed data pertaining to project requirements. Created, supported, and enhanced Initial Plan Review process throughout multiple external and internal organizations.

Tempe, Az

Review civil engineering plans from government agencies, municipalities, commercial and residential developers, and utility companies for conflicts with SRP irrigation facilities. Prepare irrigation construction licenses per SRP irrigation specifications for various governmental agencies. Coordination and communication with above said agencies and SRP to ensure proper protection of SRP irrigation facilities and associated right-of-way.• Issued 1750+ construction licenses.• Project Lead for electronic conversion of 27,000+ construction licenses.

Tempe, Az

Tempe, Az

Master Of Business Administration (M.B.A.), Marketing Concentration

Activities and Societies: Graduated Summa Cum Laude

Bachelor Of Science (B.S.) In Management, Management

Activities and Societies: Graduated Summa Cum Laude, Delta Mu Delta and Golden Key