Senior Project Manager of Regulatory Change Sep 2018- March 2020 Senior Strategy / Business Manager for product, advice platform and sales for UK

-Workstream lead for UK – MiFID II Product Governance, Research, Organisational Governance -Workstream lead for UK – PRIIPS regulation, Payment Services - Run workshops including senior Front Office, Legal and Regulatory Compliance stakeholders. - Key in-house consultant/ SME coordinating local regulatory text interpretation and gap analysis and business requirements to ensure compliance by set deadline of January 2018 - Responsible for status report for Steering Committees/ governance forums, RAID management, Senior Stakeholder management. - Collaboration with /representation at Global Programme forums to represent local UK MIFID programme and also at Cross Lines of Business forums

- Developed a coverage network across Private Banking to ensure coverage in workshops on; suitability process and risk framework - Devised project and resourcing plan, co-ordinating the workshops to conduct gap analysis to highlight non compliant areas of the business for future regulation - Developed project governance and approval process for requirements from gap analysis to ensure solutions are practical and in line business needs and frameworks - Wrote technical requirements and developed project methodology to ensure fit with group structure - Responsible for Impact and Critical Path assessments and stakeholder management to ensure we have the appropriate SMEs and resource to develop requirements into business model solutions and develop target operating models as appropriate

- In-house risk consultant with Investment Product Directors to define, assess, monitor and control key business risks; Investment Products, Treasury, Trusts, Funds - Coordinated Global Risk Reporting and Risk Appetite framework development and associated process changes to bring risk within appetite for the franchise - Lead impact assessment, project management of upstream risks for upcoming regulatory change - Lead business continuity and stress testing annual exercises across the UK

- Devised and developed a new proposition to reduce business risk and improve cost income ratios (down from c. 95% to 80%) for approximately 50,000 clients working directly with the Senior Executive Board of the Private Bank and International & Intermediaries business - Created the Target Operating and Functional Models for model Discretionary and One off Advisory services - Established project timelines and governance for the 2 year plan and proposition viability testing using scenario and outcome analysis alongside competitor, wallet share and market trend analysis - Lead projects to define the products in the ‘to-be’ state and the target operating and service models by which these were delivered. - Managed a team to conduct the research and design of the products and liaison across different parts of the business to ensure the correct solution and scenario sensitivity analysis by involving experts from sales, legal, risk and compliance. - Scoped and defined business and technical requirements. Worked with Technology partners to identify systems requirements and changes to technology both for internal process improvement and cost efficiency as well as external service in telephony and internet sites - Acted as Front Office Business Manager to ensure all Banker and Investment Advisor KPIs and sales targets were managed and monitored. Coordinated client pitches and balanced scorecards

- Managed projects aimed at improving the service and client experience through data analysis of telephony and correspondence (call times reduced by 40% on average). - Conducted analysis of existing telephony routing systems performance times and call satisfaction data for root cause to create Target Operating Models for to be state telephony. - Lead in business analysis of all client touch points in terms of transaction and client reporting volumes, formats and content and the data integrity when sending these to clients. - Achieved reduction of paper and printing costs (by 30%) through selection of online options made available when on-boarding and at annual refresh with existing clients. - Streamlined client communications to bundle numerous different statements to the same client, resulting in decreased complaints on correspondence. - Implemented more global standards in templates for use by Private Bankers and Assistants and controls to reduce inaccuracy and better data integrity.

- Co-ordinated Global project teams to ensure operational, front office and support management engagement. - Project lead on retrospective reviews of risks and controls with product processes for launches of new credit, derivatives and fixed income products. - Conducted product viability and value assessments to ensure operational costs are accurate and offset by projected revenue and that the proposed product is sustainable. - Review of product strategies and trading platforms for funds and derivatives

- Developed and led medium and short term strategies and target operating models for country sectors in corporate and investment banking using various data analysis and market data tools. - Coordinated annual client plans and revenue trackers across all SG products and services from Investment and Private Banking all the way through to the vast Retail Banking network in numerous European countries. - Presented initiatives and projects to high level sector management and coverage heads including competitor and wallet share analysis, client profitability studies.

Working with Structured Products and specialist lending strategies on the trading desk of the investment bank.