Day to day, I will be driving a team to deliver Fulfilment Operations. Responsible for helping employees and employers get leases signed and arrange all the operational elements related to their car delivery and getting up and running with charge points, maintenance, insurance and any other support they require.Leading a team of Customer Operations Specialists supporting their personal development, training, and performance. An integral part in developing operations management at The… Show more Day to day, I will be driving a team to deliver Fulfilment Operations. Responsible for helping employees and employers get leases signed and arrange all the operational elements related to their car delivery and getting up and running with charge points, maintenance, insurance and any other support they require.Leading a team of Customer Operations Specialists supporting their personal development, training, and performance. An integral part in developing operations management at The Electric Car Scheme during the growth period. Ensuring we deliver a 5-star customer service while achieving all of the above targets Show less

Work closely with the fleet purchasing team and suppliers to ensure all inbound cars are managed, capture all the necessary information on data sheets from order, delivery timescales, arrivals to listings.Supporting the post purchase process to ensure all documentation and key vehicle information is received (such as invoices & V5 management) and processed internally.Streamlining processes & ensuring we optimise the way we manage our inbound fleet processes.Proactively reviewing the… Show more Work closely with the fleet purchasing team and suppliers to ensure all inbound cars are managed, capture all the necessary information on data sheets from order, delivery timescales, arrivals to listings.Supporting the post purchase process to ensure all documentation and key vehicle information is received (such as invoices & V5 management) and processed internally.Streamlining processes & ensuring we optimise the way we manage our inbound fleet processes.Proactively reviewing the Cazoo fleet to ensure all vehicles are accounted for.Be a key part of the team managing the de-fleeting of existing managed fleet vehicles.Work alongside the fleet purchasing and finance teams to ensure we can scale in volumes & develop a model which allows us to reconcile and track all purchases from placing an order to paying for the car.Own the recharging of fleet suppliers for damaged deliveries & auditing supplier invoices.Managing the relationship with the fleet partner’s operational team.Working closely with the purchasing team and updating business & Supply forecasts.Supporting other teams internally providing any information required relating to historic purchases such as service history records. Show less

Part team of 4 people which manage the Ministry of Defence account.Liaise with Drivers/ Fleet contacts to deal with any issues within the fleet.Manage the ordering (modifications), maintenance and upkeep of the fleet.Producing KPI reports for the Account director on a monthly basis.Managing the modifications process, which is essential to the Ministry of Defence.Ensuring vehicles remain on the road when possible and making sure drivers are never without a vehicle.Liaise… Show more Part team of 4 people which manage the Ministry of Defence account.Liaise with Drivers/ Fleet contacts to deal with any issues within the fleet.Manage the ordering (modifications), maintenance and upkeep of the fleet.Producing KPI reports for the Account director on a monthly basis.Managing the modifications process, which is essential to the Ministry of Defence.Ensuring vehicles remain on the road when possible and making sure drivers are never without a vehicle.Liaise with colleagues and suppliers to progress customer cases and requests. Show less

Welcome customers to the showroom.Selling both New and Used vehicles.Prospecting for customers.Taking customers on test drives.

• Offer all BMW customers (including VIP customers) a premium customer service.• Finding resolutions for a range of customer enquiries in regards to sales and after sales.• Connected drive specialist (operating system within all BMW vehicles).• Offering advice to team members on how to best deal with connected drive issues, which involves directly liaising with BMW Germany.• Devising training material and providing coaching sessions to head office on the… Show more • Offer all BMW customers (including VIP customers) a premium customer service.• Finding resolutions for a range of customer enquiries in regards to sales and after sales.• Connected drive specialist (operating system within all BMW vehicles).• Offering advice to team members on how to best deal with connected drive issues, which involves directly liaising with BMW Germany.• Devising training material and providing coaching sessions to head office on the Connected Drive operating system to share knowledge internally.• Giving training sessions to new members of the team on all BMW products.• Keeping up to date on knowledge of all BMW products to ensure customers receive a seamless service.• Liaise within the BMW network to i.e. solve customer issues and to gain insight.• Working around operational needs to ensure everyone has a break and lunch throughout the day without affecting daily operations.• Analyzing data in order to view personal and overall customer satisfaction.• Working closely with manager to review any changes needed to run operations more efficiently and smoothly due to my vast experience. Show less