Aaron Lau Email & Phone Number

Singapore

Singapore

Responsible for providing technical solution consultancy to assigned commercial accounts, supporting account managers to drive new revenue, upsell opportunities, and renewals.• Lead discovery workshops to unearth customer challenges and align solutions with their strategic goals to drive operation efficiency and service experience outcomes.• Collaborate closely with account managers, to craft vision roadmaps, strategically designed to accelerate platform adoption rates and tangible… Show more Responsible for providing technical solution consultancy to assigned commercial accounts, supporting account managers to drive new revenue, upsell opportunities, and renewals.• Lead discovery workshops to unearth customer challenges and align solutions with their strategic goals to drive operation efficiency and service experience outcomes.• Collaborate closely with account managers, to craft vision roadmaps, strategically designed to accelerate platform adoption rates and tangible business value realization.• Orchestrated solution presentations and demos showcasing unique value propositions tailored to address specific business needs and pain points, emphasizing tangible benefits and ROI.• Fostered innovative solutions with product specialist and partner that directly addressed customer pain points, resulting in increased satisfaction and loyalty.• Offered expert technical advice and analytical support to account team, ensuring seamless execution and delivering successful outcomes resulting in increased win rates and revenue growth.• Positioned our solutions as the optimal choice in RFP/RFI/RFQ processes, resulting in increased competitiveness and resulting in 100% successful bid conversions.• Product coverage on ServiceNow platform including, IT Service Management, IT Operation Management, Customer Service Management, Employee Workflow, Security Operation and Risk. Show less

Singapore

Responsible for providing technical RPA presale engagement to accounts manager, partner and customer not limited to workshop discovery and POC to drive new revenue and upsell opportunities within ASEAN region.• Spearhead in-depth process discovery workshops aimed at identifying potential processes ripe for automation, ensuring alignment with strategic automation objectives.• Orchestrate bot building sessions to showcase the seamless integration and ease of use of RPA solutions to… Show more Responsible for providing technical RPA presale engagement to accounts manager, partner and customer not limited to workshop discovery and POC to drive new revenue and upsell opportunities within ASEAN region.• Spearhead in-depth process discovery workshops aimed at identifying potential processes ripe for automation, ensuring alignment with strategic automation objectives.• Orchestrate bot building sessions to showcase the seamless integration and ease of use of RPA solutions to end users, empowers stakeholders to envision automation its application within their own workflows.• Execute Proof of concepts (POCs) for process automation and AI driven cognitive IQBot solution, showcasing tangible benefits and validating operation efficacy.• Used Embedded Business Intelligent Analysis tools to generate ROI reports and user metrics, providing actionable insights for informed decision-making. • Offer ground-level feedback for tailor solutions to meet customer business challenges and product improvements, ensuring maximum value delivery.• Engage in strategic planning with Account and partner teams to drive growth in key ASEAN accounts, fostering sustainable business expansion.• Craft tailored responses to customer RFP/RFOQ/RFI requirements, showcasing the unique value proposition of our solutions and securing successful bids through strategic positioning. Show less

Singapore

Serve as a technical expert and collaborates with the sales team and customer to understand the challenges, demonstrate product capabilities, and propose tailored solutions to drive sales and revenue growth.• Conduct thorough analysis and provide precise recommendations for process enhancement, driving efficiency and optimization.• Conduct sales presentations and POC demonstrations across the APJ region, engaging stakeholders from mid to C-level to secure buy-in and drive… Show more Serve as a technical expert and collaborates with the sales team and customer to understand the challenges, demonstrate product capabilities, and propose tailored solutions to drive sales and revenue growth.• Conduct thorough analysis and provide precise recommendations for process enhancement, driving efficiency and optimization.• Conduct sales presentations and POC demonstrations across the APJ region, engaging stakeholders from mid to C-level to secure buy-in and drive adoption.• Act as a pivotal business partner to sales teams, offering evaluation of requirements and technical sales support to ensure successful outcomes and revenue growth.• Evaluate and respond to customer requirements in RFP/RFI/RFQ bid processes, crafting tailored responses to win bids and secure opportunities.• Demonstrate a proven track record in POC management excellence, overseeing large-scale engagements with meticulous planning and resource allocation to drive successful POC outcomes. • Serve as a trusted advisor for partners and end users, offering holistic business process improvement solutions to drive efficiency and productivity.• Provide continuous support and technical guidance to partners and end users as required, ensuring seamless solution implementation and ROI realization.• Oversee team activities to ensure timely delivery of outcomes in high-pressure environments, driving efficiency and meeting customer expectations.• Demonstrate proficiency in invoice processing, accounts payable, commercial trade finance, credit card operations, and customer onboarding (KYC) processes, leveraging expertise to drive operational excellence and compliance adherence.• Product Coverage on Kofax Capture/BPM/Case Management, Kofax Mobile Capture framework, SignDoc E-signature, Kofax Analytics and Process Intelligence, Kofax RPA and Customer Communication Management. Show less

Singapore

Malaysia

Malaysia

• Provide technical and analytical sales support by analyzing and document customer requirements.• Provide proposals on technical potions.• Provide technical support for sales presentations and demonstrations.• Assuring the technical validity and interoperability of the solution and its direct relationship to the customers’ business objectives.• Developing implementation plan, working with customers and third-party resources. Obtain commitment to activities and… Show more • Provide technical and analytical sales support by analyzing and document customer requirements.• Provide proposals on technical potions.• Provide technical support for sales presentations and demonstrations.• Assuring the technical validity and interoperability of the solution and its direct relationship to the customers’ business objectives.• Developing implementation plan, working with customers and third-party resources. Obtain commitment to activities and schedule.• Manage solution delivery by co-ordinate customers and third party resources to implement agreed solutions.• Solution consultant for partner/reseller and end user for document capturing, scanner and document management solution.• Provide implementation assistance to project team during project implementation• Provide software support and technical know how to partner and end user whenever it is needed.• Product knowledge: EMC Documentum, EMC Captiva, Document Workbench, Kofax Capture, Hyper-V virtualization. Show less

Malaysia

• Solution consultant for partner/reseller and end user for document capturing, scanner and document management.• Provide software demonstration to solution partner/end user.• Keeping up to date information on Imaging product and also competitor product.• Provide in house training to the sales person for the latest product update.• Customized/Development of existing products to meet customer requirements.• Provide software support and technical know how to partner and end… Show more • Solution consultant for partner/reseller and end user for document capturing, scanner and document management.• Provide software demonstration to solution partner/end user.• Keeping up to date information on Imaging product and also competitor product.• Provide in house training to the sales person for the latest product update.• Customized/Development of existing products to meet customer requirements.• Provide software support and technical know how to partner and end user whenever it is needed.• Provide software/hardware training to the partner or end users.• Plans, monitors and keeping track on the status of the project implementation.• Provide pre-sales and post-sale maintenance and support to customer.• Advise sales personnel on the right solutions according to customer’s requirements.• Work closely with Principals, local partner and end-user to engage them with business partnership in product demo, exhibitions and integration process.• Product knowledge: ABBYY FineReader, ABBYY FormReader, ABBYY FlexiCapture, Redmap ManageSuite, Hummingbird, Top Image System, Scanner (Bell+Howell, Panasonic) Show less

Bachelor'S Degree, Computer Science

Diploma, Computing And Information Technology

G.C.E 'O' Level