•Led process & development projects resulting in $22M worth of savings over the next 5 years.•Owned two software products with +1M annual budgets including a driver scheduling application and trailer temperature monitoring platform.•Spearheaded an enhanced truck to driver matching tool amongst cross-functional partners that reduced throughput by 81%.•Improved user sentiment by 15% YoY through successful rollouts and improved user experience.

Product Owner – Shipment Visibility (February 2019 – July 2021)•Managed all aspects of our shipment statuses product with a cost of $2.3M and annual benefit of $500K.•Facilitated development for a new UI for our customers to promote user experience around enhanced shipment notifications.•Selected to represent the national TIA Technology Committee responsible for keeping TIA members abreast of the latest technology trends and products in transportation.Lead Process Improvement Analyst (April 2017 – February 2019)•Successfully championed enhancements to Truckload operating system by creating systematic workflows and strategic exceptions.•Chaired the Truckload IT Change Committee in relation to backlog requests from inception to full rollout.Coordinator, Truckload Fulfillment (February 2016 – April 2017)•Sourced and executed cost-effective solutions for truckload shipments through negotiating with carriers and service requirements.•Exceeded monthly targets since hire date by +150%.

•Directed manufacturing activities for the Converting Department responsible for an assigned shift in areas of safety, quality, productivity, and engagement all while ensuring goals were achieved.•Successfully exceeded shift production goals by approximately 12% YoY while maintaining quality products for our customers.•Ensured customer satisfaction by collaborating with sales to visit customers and adjusting operational procedures as needed.

•Oversaw several key service department areas including maintaining excellent customer relationships, increasing internal sales, handling renewals of customer contracts, maintaining an efficient route structure and driver compliance.•Supervised service team to a net income growth of over 22% YoY.•Led continuous improvement initiatives and projects achieving 2nd out of 13 Green Belts based on completed projects and execution of Six Sigma initiatives.

•Provided customers with products and solutions while generating sales by using cutting-edge technologies.•Attained Platinum sales award for exceeding top producer amongst peers in southern region.