Aaron Morgan Email & Phone Number

City Of Bristol, England, United Kingdom

Leeds, England, United Kingdom

Glasgow, Scotland, United Kingdom

• Delivers timely and effective 1st line support to internal and external staff, catering to approximately 4.5 thousand end users. Demonstrates a strong understanding of technical issues and consistently resolves them to.
• I plays a pivotal role in the day-to-day operations by providing access and creating user accounts. Maintaining accurate and up-to-date user information, ensuring compliance with audit/security protocols and enabling.
• Demonstrates a proactive approach in identifying, troubleshooting, and resolving technical issues. Collaborates with cross-functional teams such as Incident Management to address complex problems, contributing to the.
• I am one of the few employees within his team who is trusted to update knowledge base articles. This shows his ability to identify and implement improvements within the service desk. These knowledge base articles.
• As one of the more senior members of the team, I assists in training and onboarding new team members, sharing insights into best practices and providing mentorship to contribute to the overall skill development of the.
• Software Skills: Proficient in ServiceNow, CLASS, Tallyman, OS system management, and NextThink.