Warranty Engineer
Current
Southfield, Mi
• Utilized the 8D problem solving process to perform failure analysis of defective restraint control modules. Performed hands-on testing and of warranty returns using lab equipment such as oscilloscopes and multimeters while consulting documentation including electrical schematics, PCB layouts, Hardware Software Interface Specification (HSIS), and component datasheets. • Served as primary point of contact with the customer (Ford) to present failure analysis results and resolve outstanding issues. • Coordinated with suppliers to determine the root cause of component failures and ensure the implementation and effectiveness of corrective actions. • Consulted with colleagues at the Veoneer production facility to address manufacturing issues. • Organized data to to communicate department status and success both to the customer and to Veoneer management. • Assisted the Connected and Automated Vehicle System team with requirements documentation in DOORS system. • Self-taught VBA coding to automate the creation of two recurring PowerPoint presentations with numerous Excel charts, reducing the preparation time from 8 hours to 2. • Completed training for IQ-RM FMEA software. • Collaborated with colleagues, suppliers, and customer representatives in multiple international locations.