B.A. Philosophy, Economics, Political Science, and Creative writing from TCU. Work History SummaryScarpa North AmericaDealer Service Representative | May 2023 - PresentIn my current role, I manage a diverse portfolio of wholesale accounts across North America, ensuring exceptional customer satisfaction through strong relationship management. I oversee the entire order fulfillment process, collaborating with cross-functional teams to streamline logistics and significantly reduce processing times. My role also involves acting as a key communication bridge between dealers and internal departments, effectively disseminating product updates and promotions.Product Service Representative | October 2021 - May 2023In this position, I efficiently processed warranty claims and orders, providing timely updates on product availability to both customers and dealers. I utilized NetSuite and Excel to analyze data related to returns and worked closely with the Product Service Coordinator on two significant product recalls. My technical knowledge and hands-on experience helped enhance our service delivery and resolve issues swiftly.CIEE: Community of MadridPost-Secondary English Teacher | August 2019 - May 2020Acquired a TEFL certification and taught a variety of English courses, including Business English and English for Health Care professionals. I developed and executed lesson plans that fostered cross-cultural understanding while enhancing students' language skills. This experience also helped me improve my Spanish language proficiency.