-Lead Quality Manager for Caterpillar America Solutions genset packaging business unit- primarily C-175, C-32 and 3500 engines.-Manage and train quality supervisors on CQMS and Built In Quality to execute QA/QC functions in each facility-manage and maintain quality interdepartmental procedures including business unit quality manual-Lead the QMS internal audit program and management review meetings-Main point of contact for all key global customer accounts, focusing on customer audits to earn approved supplier status-Train the entire business unit and rollout BIQ-RCCA of all critical quality issues using problem description, 5 why, Ishikawa diagram, and 8D methodology per BIQ-Train operations team and implement PFMEA and Control Plan-Lead Supplier development on all Cat interplant suppliers including CAR's -Lead Material Review Board for all nonconforming material for timely dispostion-Develop and track all KPI's for quality performance-implement defect tracking system, quality gate strategy, and gate checklists per control plan-manage calibration of all torque tools and quality measuring tools

-Quality Control Manager for building LL/NN spanning Assembly, Welding, Machining, Heat treat, and Warehouse-Supervise a team of as many 29 inspectors spanning two buildings on three shift including inline inspection, incoming inspection, and four CMM rooms-Lead the section through PQVC metrics-Maintained budget and scheduled overtime as needed-implement BIQ-Manage the CPI list for defects requiring a full PCA-Lead BIQ walks and RCCA -Manage all nonconforming material and Material Review Board-Manage BIQ checklist-lead a team or reactive technical support specialists to assist outgoing quality issues and Statistical Process Control

-Quality supervisor over as many as 25 quality specialists on two shifts in assembly of d6-d11 track type tractors-Own PQVC metrics for the section-Owner of BIQ metrics and implementation for the quality team-Lead disposition of all nonconforming material-Lead supplier development of key subcomponent manufacturer-plan and implement insourcing of incoming quality-Plan and implement rework programs-participate in Voice of the customer meetings-work directly with APQP team on control plan execution-manage mach 1 SAP cutover for the quality team-work with NPI section manager on new product launches

-Lead inspector for a team of 29 quality specialists-Green Belt on AQE checklist project-Particpate in Rapid improvement workshops to implement standard work-Lead AQE defect meeting with quality team leads from each value stream-crosstrain at every inspection station to fill in as needed-train new employees when they came into the quality department-participate in black belt sponsored projects-contact suppliers to coordinate disposition and replacement of defective material

-Assemble track to track type tractors and test drive them for functionality checks-Perform final touchup paint on tractors prior to shipping-ensure all ship loose material was ordered and packed ready to ship with all completed units-performed line checks for inventory accuracy-adjusted inventory records based on results of count-served as fire marshall and union steward during this time-was part of Manufacturing Manager Selection Program

Call center manager of customer service and training. Led team of as many 60 customer service agents preparing them to go to a permanent team.

Manager of 15 call center collections agents and 1 assistant manager.Recruited team to meet collections goalsTrained an assistant manger to help with day to day operationsTracked all collections for all employeesmonitored phone calls and developed employees