Aaron Serrano Email & Phone Number

Griffin, Georgia, United States And East Peoria, Il United States

-Lead Quality Manager for Caterpillar America Solutions genset packaging business unit- primarily C-175, C-32 and 3500 engines.-Manage and train quality supervisors on CQMS and Built In Quality to execute QA/QC functions in each facility-manage and maintain quality interdepartmental procedures including business unit quality manual-Lead the QMS internal audit program and management review meetings-Main point of contact for all key global customer accounts, focusing on customer audits to earn approved supplier status-Train the entire business unit and rollout BIQ-RCCA of all critical quality issues using problem description, 5 why, Ishikawa diagram, and 8D methodology per BIQ-Train operations team and implement PFMEA and Control Plan-Lead Supplier development on all Cat interplant suppliers including CAR's -Lead Material Review Board for all nonconforming material for timely dispostion-Develop and track all KPI's for quality performance-implement defect tracking system, quality gate strategy, and gate checklists per control plan-manage calibration of all torque tools and quality measuring tools

East Peoria, Illinois, United States

-Quality Control Manager for building LL/NN spanning Assembly, Welding, Machining, Heat treat, and Warehouse-Supervise a team of as many 29 inspectors spanning two buildings on three shift including inline inspection, incoming inspection, and four CMM rooms-Lead the section through PQVC metrics-Maintained budget and scheduled overtime as needed-implement BIQ-Manage the CPI list for defects requiring a full PCA-Lead BIQ walks and RCCA -Manage all nonconforming material and Material Review Board-Manage BIQ checklist-lead a team or reactive technical support specialists to assist outgoing quality issues and Statistical Process Control

-Quality supervisor over as many as 25 quality specialists on two shifts in assembly of d6-d11 track type tractors-Own PQVC metrics for the section-Owner of BIQ metrics and implementation for the quality team-Lead disposition of all nonconforming material-Lead supplier development of key subcomponent manufacturer-plan and implement insourcing of incoming quality-Plan and implement rework programs-participate in Voice of the customer meetings-work directly with APQP team on control plan execution-manage mach 1 SAP cutover for the quality team-work with NPI section manager on new product launches

East Peoria, Illinois, United States

-Lead inspector for a team of 29 quality specialists-Green Belt on AQE checklist project-Particpate in Rapid improvement workshops to implement standard work-Lead AQE defect meeting with quality team leads from each value stream-crosstrain at every inspection station to fill in as needed-train new employees when they came into the quality department-participate in black belt sponsored projects-contact suppliers to coordinate disposition and replacement of defective material

East Peoria, Illinois, United States

-Assemble track to track type tractors and test drive them for functionality checks-Perform final touchup paint on tractors prior to shipping-ensure all ship loose material was ordered and packed ready to ship with all completed units-performed line checks for inventory accuracy-adjusted inventory records based on results of count-served as fire marshall and union steward during this time-was part of Manufacturing Manager Selection Program

Peoria, Illinois, United States

Call center manager of customer service and training. Led team of as many 60 customer service agents preparing them to go to a permanent team.

Peoria, Illinois, United States

Manager of 15 call center collections agents and 1 assistant manager.Recruited team to meet collections goalsTrained an assistant manger to help with day to day operationsTracked all collections for all employeesmonitored phone calls and developed employees