• Problem Solve Lead: Track CPT Shipments to ensure timely delivery to customer. Work with Area Managers to track and resolve trouble shipments. Organize and Lead Problem Solve team to ensure effective time-management and flow of work. Answer Andons for Slam/KO Operators. Use computer system tools to Research items and shipments, Make corrections where needed to ensure accurate information and timely customer delivery. Track accurate inventory Deviations and making sure product is both physically and virtually matching. Train new Problem Solvers to allows better coverage during critical and peak periods.• Outbound Seasonal Process Assistant/Ship Clerk: Track Scheduled incoming drivers for appropriate departures of shipments. Track physical/virtual packages making sure all CPT (Critical Pull Time) shipments are loaded and departed as scheduled. Lead Associates in dock to maximize flow throughout shift, also monitoring safety and quality of the work. Initiate and track appropriate TDR (Trailer & Dock Release) for every trailer. • Pack: Process products and pack into shipments to send for delivery• Order Pick: Use system to accurately and in a timely fashion get product to Pack Team for delivery to Customer.• Ship: Wrangle shipments to appropriate sort trailer and load shipments to optimize Safety, Quality and Space Management in the trailer.• Amazon Kaizens: 2013 Ship Kaizen, 2013 Problem Solve Kaizen

• Handled inbound calls for information related to Federal Financial Aid for college Students.• Assisted students and parents in proper filing of the FAFSA application, and other information regarding this form.• Assisted in the Training of new Employees

• Handled inbound Calls for both Insurance related glass replacement and cash replacement.• Set Appointments, arranged specific details of replacement and Handled Payment information over the phone.

• Customer Sales on both New and Used Cars, Worked for Both Avondale Dodge and Larry Miller Volkswagen. • 3 Months as Assistant Sales Manager, Led Team of 8-15 Sales Personnel, Responsible for schedules, tracking progress, and training of these personnel. • Assisted in Purchasing and Financing negotiations of each vehicle purchases, and delivery of the customer’s vehicle.