Aaron Smith Email & Phone Number

United States

-Drives all models of buses, transporting passengers safely and courteously throughout the East Bay and across the Bay as well as connecting to other transportation systems.-Operates ADA (Americans With Disabilities Act) compliant equipment and assists passengers with disabilities.-Operates and monitors computerized fare boxes, electronic head signs, doors, two-way radios, etc.-Works with the Maintenance Department, Operation Control Center and other AC Transit employees regarding emergency situations.-Provides written and verbal reports to document incidents including accident reports, defect reports, memos regarding changes in routes, and exchanges with passengers for the purpose of identifying equipment failures and providing or corroboration information to other Drivers and/or Supervisors.-Observes and responds to emergency situations involving passengers, the public, or buses for the purpose of maintaining public/passenger safety and proper bus operation.

San Francisco Bay Area

• Production duties include: printing, binding and photocopying. • Answering phones, transcribing messages and transferring to voicemail. • Comprehending, anticipating and organizing the effective and efficient operation of the team and ensuring priorities and deadlines are met. • Attend to visitors and deal with inquiries on the phone, face-to-face and through e-mail. • Other administrative duties: expense reports, booking of travel, organizing conference calls, filing, opening/distributing mail and other assigned duties.

San Francisco Bay Area

• Addressed over 60 service inquiry requests from customers or clients per day, logged tickets into ConnectWise ticketing system, and dispatched the appropriate customer service associate to address their questions and enhance customer satisfaction. • Processed clients’ technology orders, provided information concerning order changes, service pricing, and shipping in order to maintain productive and efficient service for the clients. • Referred any complaints of service, product failures, or errors to applicable personnel for investigation to avoid recurrence.

San Francisco Bay Area

● Responsible for generating sales leads to prospective customers through cold calling and networking.● Consistently achieves 200% of daily cold calling quota - 100 cold and follow up calls with 1-2 appointments set per day.● Pre-arrange sales plans and follow up on all sales leads, while upholding documentation in ConnectWise, SharePoint and Sales Playbook.● Educate potential customers on MicroMenders services in order to secure sales meetings.

Substantial experience in servicing customers to retain customer support.Excellent interpersonal skills giving me the ability to work well with others. Accustomed to working in fast paced environments with the ability to think quickly and successfully with handling difficult clients.

Developed reports, dashboards, and processes to support the business operations for the I.T Workplace Expansion & Integration team. Maintained users, roles, security, profiles, and workflow rules.Defined and executed a plan to maintain data quality, data integrity, and to reduce the duplication of data.

Answered telephone inquiries from customers and stores regarding the status of units and other service issues. Assisted customers with returns and purchasing store groceries to make shopping experience adequate and swift. Earned October 2008 employee of the month customer service award.

Prepared deli by stocking meat and shelves, cleaning the area, and cooking soups to retain high sales. Trained new employees on how to prepare deli and properly make customers orders to obtain management skills.

Computer Networking Information Technology

in the Fundamentals of Technical Support Working

Education record

Admitted into a highly competitive professional development program (17% acceptance rate), with the focus in Information Technology.

Certified In Fundamentals Of It, I.T Tech