Aaron Wall Email & Phone Number

Remote

Provided frontline chat support for customers, resolving dozens of issues daily in six unrelated accounting software suites, maintaining over 98% customer satisfaction for over 2 years.Promoted from chat support to spearhead new one-to-many live support and troubleshooting demo project, which diverted and resolved up to 50% of support call.

-Composes, writes, and edits creative prose.-Formats, publishes, and promotes own work through various outlets.-Juggle three active projects simultaneously while monitoring with eight completed works and laying the groundwork for two to four upcoming projects.-Three novellas, three novels, and two short stories published.-Over $100 in profit realized in.

Tigard, OR

Provide technical support for smartphones, tablets, laptops, and desktop computers in a call center environment. Maintain strict information security for sensitive company and customer information. Document all work performed in a timely but through manner, taking two minutes of work time per twenty-minute call. Maintain customer satisfaction ratings for.

Sherwood, OR

maintain the security of high-value merchandise; receive, process, and stock merchandise with a retail value in excess of $1,000 per week; prepare high-value merchandise for reverse logistics; provide excellent customer service and close hundreds of dollars in sales per day; provide fine mechanical work for the repair of customer watches; stock and.

Granby, CO

-Assign duties for up to nine 4-6 person crews; supervise and check their work as they clean rooms and provide room service for three motel-size lodges and 65 cabins-Manage crews throughout the day in cooperation with higher levels of management-File disciplinary written warnings, incident reports, and worker’s compensation claims as necessary.

Granby, CO

-Check and clean a dozen conference rooms, two dozen bathrooms, and associated facilities daily, working alone or with one partner-Supervise partner daily as well as other Conference Services teams in manager’s absence-Maintain awareness of all Conference Services activities-Plan, schedule, and execute deep cleaning-Assist in setup, tear down, and delivery.

Fort Collins, Colorado Area

-Provide excellent customer service in conducting the affairs of my own department alone as well as assisting in the work of two neighboring departments-Responsible for operating and maintaining five advanced and specialized printers and the computer system coordinating them-Assemble professional-quality products worth ~$40 a piece for delivery within one.

1200 North College Avenue

• Accountable for opening and closing cash counts and nightly deposits for 2 to 5 registers daily.
• Answers phone professionally and directs incoming calls to appropriate departments.
• Provides superior customer service in fast-paced, specialized retail environment.
• Maintains cleanliness and orderliness of work area and the front end.

Granby, CO

• Works independently or with one partner to insure the daily cleanliness of more than a dozen conference rooms and two dozen bathrooms.
• Completes work alone that would otherwise be assigned to multiple teams of four or more people.
• Prioritizes assignments and manages own time to get everything done.
• Works responsibly without supervision.
• Assists management by driving deliveries to their destinations as needed.

Colorado Springs, Colorado Area

• http://www.lifegatebc.org/
• Uploading materials for existing church website
• Designing and consulting with pastor on modernizations and improvements to the website to be deployed in the near future

• Oversaw the operation and use of 8 self-checkout computer terminals by ~1,000 customers daily, responsible for troubleshooting, light maintenance, and introduction of new users to system
• Trained 6 other employees in the use of technology, performance of duties, and customer service
• Participated in two management feedback programs to provide direction for store improvement
• Provided excellent customer service in high-paced retail environment, exercised initiative in seeking new assignments to fulfill department objectives, handled and managed over $10,000 in sales daily, including over.

Fort Collins, Colorado Area

• Created website from scratch by teaching self HTML in spare time while pursuing college degree full time; maintained, operated, and expanded website without help for over a year
• Created all graphics and content by teaching self to use latest version of 3D modeling studio DAZ3D and GIMP (Photoshop equivalent)

Fort Collins, Colorado Area

• Organized and stocked 120 books daily, managed sorting machine for inbound books, manually sorted hundreds of inbound books.
• Selected books for homebound patrons based on their personal interests and reading history

Colorado Springs, Colorado Area

• Created promotional, informational, and registration materials for over a dozen projects
• Managed communications with authors, fans, contributors, and VIPs
• Reviewed hundreds of submissions and contributed to acquisitions decisions
• Managed editorial inventory: organized, ordered, and distributed hundreds of books

clean cabins and lodge rooms by check-in time, fold, bundle, and sort laundry

Bachelors, Business Administration

Activities and Societies: Supply Chain Management, Entrepreneurship, Navigators College Campus Ministry (student leader), The Rock college.

High School Diploma