Aaron Baldwin Email & Phone Number

St Louis, Missouri, United States

• Develop and Implement process for remote Home Health Care for post operative joint replacement patients• Develop and Manage process for Joint Commission compliance• Develop and Manage outbound call list do comply with State and Federal regulations• Updated process for patient enrollment for online education program. Impacting Joint Commission reporting andcompliance• Implemented tracking process with upper management monitoring patient engagement in online education program• Developed outbound call procedure for patient education and confirmation decreasing pt confusion and streamliningpost operative care• Expanded current role beyond specific location to supporting case management at SSM DePaul hospital location• Develop tracking system for refer out placement success rate. Determining any missed opportunity or unreliablevendor partners• Support clinic in education management for all doctor partners

Plano, Texas, United States

*Top performing Funding Analyst in Plano Specialty Funding Call Center*Promotion to Principle Operations Production Coordinator to the Customer Advocacy Agent for the Fund My Deal Experience *Awarded Peer of the year for 2021*Create and deliver specific training to entire Fund My Deal Experience to improve agent experience as well as influence customer satisfaction experience*Develop process and execute plan to determine one-off experiences for customers to eliminate for future inconveniences*Work closely with Office of the President to research Tier 3 complaints for entire Capital One Fleet*Provide feedback for entire Fund My Deal Experience through call listening as well as documentation review for quality assurance*Subject Matter Expert for entire Fund My Deal Experience

Plano Texas

*Subject Matter Expert *Training and Mentoring new hire teams*Off cycle promotion during time of transitioning out of industry*Top Performing agent though Customer Service Surveys, and internal KPI*Awarded Foreman Award awarded by Executive Team *High Level Executive partnership around Customer Service

Saint Louis, Missouri

Residential Real Estate Agent/Listing Coordinator. Working as a Real Estate Agent I found my niche working as a Listing Coordinator. I get homes market ready through staging, paint consultation and grounds design. * Project Management for several active listings * Contract negotiations in the Real Estate industry* Interior Design consultant* Internet marketing

Kansas City, Missouri Area/Saint Louis Metro Area

Working in the Kansas City and Saint Louis Areas focusing on Training Management and Team Members in both Opticianry and Sales Generation. Developed and maintained client communication and patient retention through outreach.* Mentoring Saint Louis and Kansas City area Managers around Team Management, * Training and Development of new Management and Associates* Sales Generation using company provided tools and processes drive sales* Improving processes through Executive relationships for company benefit* Patient Retention utilizing preplanning and relational communications.* Business Partner Relationship building through relational marketing

* Promoted to Optical Team Lead within first year with company* Lead Lee's Summit Missouri location to top performing location within the Midwest Region* Training and Development of all incoming Associate and Management for the Kansas City Area* Point of contact for the Iowa market during transition of leadership* Arthur of training manual for insurance billing resulting in decrease of lost revenue for Midwest Region