As an ASM at AT&T I have my finger on the pulse of the business. My primary focus is to drive sales, coach my team, and support my leadership. ▪ Develop and lead my team to consistently deliver best-in-class customer experiences and achieve top-tier sales results.▪ Make data-informed decisions and tailor coaching plans to individual team members.▪Manage store operations, including monthly physical audits, daily shipping and receiving of inventory, handling of company assets, and maintaining the safety and security of customer data.▪ Serve as an industry subject matter expert for both customers and my team.▪ Participate in continuous development through weekly ongoing training.▪ Create content and generate engagement for upcoming or ongoing social initiatives at the market level.

As an RSC at AT&T I specialized in creating "Wow!" moments for my customers. I became an expert at managing customer objections, navigating complex technical problems, and using my expertise to build complete solutions for my clients. I also:▪ Consistently ranked among the highest achieving sellers in the market.▪ Served as a business solutions SME, annually awarded the title of "business expert."▪ Spearheaded the deployment of FirstNet, a first-of-its-kind public safety network dedicated to first responders, by reaching out to local public safety entities and securing sales meetings.▪ Utilized CRM tools to track customer interactions and sales data, enhancing customer relationships and driving repeat business.▪ Mentored new sales consultants, providing training and support to enhance their skills and performance.