Performed new product / software feature integration and testing, as well as OEM driver builds, beta builds and final release (WHQL/WHCK).Hardware bring up testing and software QA, hardware configuration, including memory compatibility, Hard Drive compatibility with SSD, SED, Mechanical and Hybrid HDD in single and RAID configurations.Create and lead in execution of test plans with focus on quality and timely release through technical focal point within the team for other junior team members.Test failure triage (determine if test tool failure versus actual software/firmware defect), failure analysis and corrective action.Test products on various Operating Systems including Linux, Windows XP/Vista and Windows 7, 8, 8.1 & 10 32/64-bit.Perform comprehensive testing or replicate failing situations based on customer escalations on specific workstation configurations. Assist HP staff in identifying process improvements and make recommendations.Maintain database of configurations and test results. Write and maintain test documentation.Maintain proto type and software/hardware inventory used in tests.Maintain and configure test equipment including racks, networking, servers, workstations, thin clients, etc. Execute functionality, performance, configuration, regression and stress tests.Develop and implement testing process and procedures for testing beta hardware/software.Assemble and configure proto and preproduction workstations for mobile and desktop systems.Report Sudden Impact issues using HP proprietary software received by HP engineering.Assist HP staff in identifying process improvements and make recommendations.Identify and troubleshot hardware and software configuration errors.Analyze 3D graphics to ensure accurate rendering and high quality.Provide training and assistance to co-workers in troubleshooting system issues.Working directly with engineering staff to research hardware and software discrepancies.

Assist callers on various general issues including account information and product support.Escalate advanced issues with systems challenges.Creating statistic data bases to track on going issues.Maintain and update information on Excel tracking for static reports.Adhere to department requirements in call levels and tracking.Uphold proficient skills in the following areas: XML Tools, Operator Lookup, company Web and Factual Ops, including all products.Top call taker for 10 of 13 months. Entry level programming with HTML coding.FCRA certified and OFAC compliance certified.Managed over 50 plus individual clients.Obtain credit information directly from credit grantors as necessary for mortgage companies.Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated. Explain detail billing for services rendered.