-Aggressively market credit and financial services while maintaining sound credit administration.-Analyze detailed financial and credit data to match borrow needs to most appropriate loan product.-Utilize scorecard lending programs and other analysis tools as appropriate.-Develop and maintain a significant professional presence throughout the local community.-Manage portfolio loan delinquencies .-Service loans, loan renewals, conversions, partial releases and other servicing requests.-Maintain acceptable credit administration rating on assigned portfolio.

-Acquired, maintained, deepened and managed relationships with consumer and business clients. -Generated growth in balances through the sale, marketing and promotion of referred products and technology solutions.-Assisted in development and coaching of Tellers, Bankers and referral partners-Resolved all customer complaints and account issues in a timely manner.-Assisted Tellers with cash transactions as customer traffic required.-Completed credit card, automobile, HELOC and mortgage loan applications.-Trained staff on updates regarding internal controls and Federal Regulatory Compliance. -NMLS ID:1069943

-Prospected the K-12 marketplace delivering several sales presentations monthly to school Administrators.-Grew educational technology and professional development sales in west and northern Michigan. -Presented at conferences and trade shows to secure appointments with key decision makers

-Business development of ADP payroll, HR solutions and Insurance in Southwest Michigan.-Prospected and cold called on companies ranging from medical facilities to global manufacturers. -Obtained new business by partnering with external referral sources which includes financial institutions, CPAs, clients and prospects.-Referred business banking products to external partners, including: deposit accounts, loans, lines of credit and merchant processing.

-Built and maintained long-term business relationships with consumer and business clients.-Appraised and coordinated body and mechanical repairs for pre-owned inventory.-Provided indirect financing to clients, also offering extended warranties, life & disability and GAP.-Analyzed consumer credit reports and submitted opportunities to lenders.-Managed the dealership website and utilized several social media channels for marketing.-Managed and designed dealership marketing campaigns within designated budgets.-Coached and developed new and pre-owned sales departments.-Assisted the Parts Department in sales of OEM accessories and installations.