Aaron Lively Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

Nashville, Tennessee, United States

-Trained, developed, and managed a team of six implementation analysts, helping them with platform questions and acting as a point of escalation for their work with clients.-Developed strong cross-functional teams and processes to welcome new platform features and fixes with new content, in time with a product release schedule.-Conceptualized, executed and presented externally to clients, and internally to other teams on significant process changes related to content and client implementation.

Remote

-Activated millions of dollars of revenue from high value clients by understanding and adapting client processes into recommendations on how they can use the system and their content day-to-day.-Anticipated the needs of a client base and the forward development of the product to conceptualize, design, and publish hundreds of prebuilt reports to support clients adopting our out-of-the-box SaaS solution.-Designed, and leveraged a vast library of predeployed content to make sweeping process recommendations for clients still in implementation and help them achieve platform success and satisfaction upon go-live.

Boulder, Co

-Grew long-standing relationships with our highest revenue clients, acting as their primary point of contact and escalating issues as-needed on their behalf.-Closed hundreds of advanced support cases as a point of escalation for Tier 1 support.

Boulder, Colorado

-Trained and implemented dozens of clients on a brand new SaaS solution with extremely limited pre-existing resources-Averaged a 4.9 out of 5 client satisfaction level overall, across hundreds of closed support cases. -Successfully QA'd and identified dozens of bugs & issues for the platform, opening development tickets for bugs identified based on priority. -Provided first-contact customer support for the newest SaaS product and three additional legacy products

Longmont, Colorado

-Completed the insurance licensing process in a single week, for four lines (Property, Casualty, Life, Health)-Closed $50,000 in insurance sales over the course of 5 months-Managed an existing client database and resolved outstanding customer issues daily

Johnson City, Tennessee Area

-Executed prompt administrative service and daily problem-solving for over 170 Keller Williams real estate agents-Pulled in dozens of sponsorships to pay for class meals and big events-Utilized social media and graphic design tools to increase attendance in major classes

Johnson City, Tn

-Relaunched the Story Book Fair brand under the new brand "MELO."-Designed a new website in preparation for the re-launch of the brand.-Organized all of MELO's four-year file history (including photos, emails, documents, etc.)

Kingsport, Tennessee

Successfully built a prototype rolling media cart from the ground up that enabled livestreaming in manufacturing and engineering classes using Cisco Webex.Wrote technical instructions on the use of the video cart to teachers and staff.

Johnson City, Tennessee Area

-Daily front-facing customer interaction and interpersonal communication-Worked under tense time constraints to achieve goals.-Conducted accurate transactions at the register-Created a positive environment to allow customers and coworkers to thrive.

Kingsport, Tennessee

-Taught and spoke persuasively in front of crowds of 200 or more. -Organized and chaperoned middle and high school trips.-Wrote curriculum for college and high school classes. -Regularly interacted with impoverished in community.

Bachelor Of Science (B.S.), Communication Studies, Minor In Advertising/Public Relations, A

Activities and Societies: The Well (Student Ministry)

Education record

Activities and Societies: Cross Country, Film Club