Sage Patterson Email & Phone Number

Ohio, United States

Sage Stitches Shop is a small business of handmade crochet and knit designs.

Coaching youth soccer and continued youth development. BSA offers travel and premier teams for male and female players ages U9 through U15, along with an entry-level Academy program for young players.

Conducts research on industry standards to analyze updates needed to the pre-built solutions library and product functionality. Plays a key role in providing accurate communications on new features and releases, internally and client facing. Assists in creating marketing, sales, and training documentation. Serves as a subject matter expert on client business needs, identifying trends in data analytics.

Managed a team of 4 direct reports dedicated to creating pre-built solutions, such as process automation and reporting, for new implementations and existing clients. Conducted research on industry standards to analyze updates needed to the pre-built solutions library and product functionality. Was a key stakeholder in implementing improvements to internal process automation changes. Played a key role in reorganizing and documenting of department standards, roles and responsibilities. Developed and implemented a new method of inter team communications and education. Managed the internal shared knowledge base for employee onboarding. Helped to design and implement standardized templates.Maintained level of overall Subject Matter Expert knowledge in client facing products and solutions.

Managed client implementations by scheduling project check-ins, client trainings, and maintaining project documents. Fluently used tools such as SharePoint, Azure DevOps, and SalesForce to manage projects. Lead project meetings on-site with client team to conduct an client need discovery. Analyzed discovery data to sculpt client implementation project plan. Built custom reports, workflows, applications and other processes based on client needs for healthcare credentialing and enrollment. Provided training and support of product and custom reports to clients throughout implementation. Helped to create user guides, tips and tricks for internal and client use. Helped to standardize implementation strategy for increased client satisfaction. Conducted quality assurance on development releases to report bugs.

Cleveland/Akron, Ohio Area

Managing SaaS clients

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

Project Manager for InfoAccess.net covering Customer Projects and Customer Support.

Broadview Heights, Oh

Columbus, Ohio Area

Responsible for excellent customer satisfaction during the sales, return and exchange process Provide assistance with technology and products to customers and staff members Provide team leadership including organizing team goals Balance cash drawers and safe Prepare bank depositsResolve customer issues, answer customer questions and up sell products and servicesPartner with Geek Squad members to ensure customer satisfaction

Aurora, Oh

Certified in CPR and life rescueOpening and closing tasksMonitor assigned areas for safetyParticipate in life saving drillsInteract with customers and provide a safe environmentOrganize team dutiesTrain new associates

Early Childhood Education And Teaching

Activities and Societies: Women's Soccer

Bachelor Of Education (B.Ed.), Middle Childhood Education