Aaron Gray Email & Phone Number

Greater San Diego Area

• Design, construct, and support Oracle Fusion Middleware stack, Apache Tomcat Server and Apache HTTP Server environments.• Serve as technical lead responsible for the design, implementation, and administration of distributed BMC Control-M Workload Automation suite.• Function as key contributor in developing a custom web portal written in PHP, HTML, shell scripts and Jython designed to automate the deployment and restart of web and application servers.• Implemented a patch management process that ensured critical security and functionality patches were applied.• Function as key contributor in design and implementation of disaster recovery plan.• Serve as technical lead responsible for the design, implementation and administration of xMatters Enterprise Escalation Notification System.• Conceptualized and built a documented development and deployment process for application teams to follow.• Developed runbook documentation, conducted knowledge transfer and cross-training sessions.• Operate as technical lead for design, incorporation and regulation of monitoring tools CA Application Performance Management, BMC TrueSight Operations and Nagios Core.• Serve as Process Owner responsible for ensuring proper change management process was followed.

Orange County, California Area

• Served as technical lead responsible for the design, implementation and administration of distributed Appworx Enterprise Workload Automation suite.• Formalized and launched Concord eHealth Network Management software to monitor and map network performance and availability.• Instituted and administered company Blackberry Enterprise Server and METAmessage Server.• Deployed and configured What’s Up Gold network monitoring and alerting software.• Designed, constructed and supported a secure HTTPS and PGP encryption solution for utilization in communications between major banks and financial institutions. • Administered all Linux servers operating in the production environment. • Functioned as key contributor in design and implementation of disaster recovery plan.• Implemented RoboHelp, a document authoring and delivery solution. • Spearheaded and oversaw implementation of Webtrends corporate website traffic reporting solution.

Orange County, California Area

• Designed and constructed a custom web portal written in PHP and HTML to execute and track testing processes across multiple development projects running on multiple platforms.• Created test cases and test suites based on necessary functional requirements.• Entrusted with validating reported bugs, reproducing issues, verifying bug fixes and regression testing new software releases.• Sustained Development and QA servers running various flavors of UNIX, Linux, and Windows.• Provided next-level support to Technical Support department and acted as the liaison when developer assistance was required.

Orange County, California Area

• Facilitated support for all Western Digital hard-disks, controller cards, and software solutions.• Fielded questions and gave answers to clients by identifying problems, researching answers and guiding clients through corrective steps.• Identified and escalated priority issues per client specifications.

Orange County, California Area

• Provided technical assistance to customers for all products and solutions sold by the company.• Created and implemented company Support web portal written in PHP and HTML that provided the ability to create and manage support tickets, provide an extensive searchable database of self-help problems and an online forum for customers to communicate together.• Configured and installed hard disk arrays, non-linear video editing systems and digital video recording solutions.• Implemented streamlined resolution process which proactively addressed customer issues.• Conducted product demonstrations and provided technical expertise at various company tradeshow events.

Greater Los Angeles Area

• Provided both on-site and remote technical support for all products sold by the company.• Configured, delivered and installed complete non-linear digital video solutions.• Provided on-site training to customers on MacOS, Media 100, Adobe Premiere, Adobe After Effects and other non-linear digital video solutions.• Conducted product demonstrations and provided technical expertise at various company tradeshow events.